Printers (Sites)
Summary
To add and manage printers at the site level, go to Sites > Printers. The printers page will display showing printers and basic settings. Printers can be added and edited from this page.
After printers have been added to the site, they can be configured for order items to route as needed:
- Menu items can be individually configured to print to specified printers. See Print Routing.
- Areas can be configured to print items to specified printers. See Print Route Overrides (Edit an Area).
- Devices: A POS device can be configured to print to a specific printer. See Device Peripherals (Devices).
Configuration
Pre-condition: Printer software must first be installed on the Windows server. (See Check or Prep Printer (Epson TM88) Installation)
- Path: Sites > select site > click Printers tab
Single drawer or dual drawer option
Concepts have the option to configure sites with one drawer or two. The dual drawers option requires an account feature toggle to be set by the CBS admin: 4.7 Enable drawer assignment (dual drawers).
If feature toggle is enabled, the grid will show columns for Drawer 1 and Drawer 2. If not enabled, only the column for Drawer 1 is shown.
| Item | Description |
|---|---|
| Add Printer | Add a printer to the site |
| Search | Enter one or more characters to search the Name and/or Description fields, then click Search |
| Edit (pencil icon) | Edit page for selected printer |
| Name | Name assigned to device |
| Description | Description assigned to device |
Drawer 1 | Select if one drawer is attached to the printer |
| Drawer 2 | Optional feature - Account feature toggle required An account feature toggle must be enabled for your account to use this feature: Please contact your NorthStar representative to have this feature enabled for your account. Select if a second drawer is attached to the printer |
| Compulsory cash drawer | Optional feature - Account feature toggle required An account feature toggle must be enabled for your account to use this feature: Please contact your NorthStar representative to have this feature enabled for your account. When selected, the Compulsory cash drawer setting requires that the cash drawers be closed before the user can use the POS terminal. A screen blocker will block the screen to prevent any action until the drawer is closed. The compulsory cash drawer setting can only be used when a single cash drawer is enabled. (Not supported for dual cash drawers.) If Drawer 1 is not selected, the Compulsory cash drawer setting is disabled and cannot be selected.
|
| Disabled | Select to disable printer for the site; clear to enable printer for the site |
| Group and sort by seat number | Select to enable order items to be grouped and sorted by seat number when printed On the app display and on the kitchen chit, items will be ordered by seat number, then by order entered. |
| Remote Printer | Select to assign printer as a local USB printer. |
Save Cancel Apply | Save - Save changes and close window Cancel - Discard changes and close window Apply - Apply changes and remain on page |
Add Printer
To add a printer:
- Click + Add Printer
- Enter the printer information:
- Name - Enter the printer name exactly as it is named in the windows control panel (including any capitalization).
- Description - Enter a description for the printer.
- Model - Select the model of the printer.
- Drawer 1 - Select if a drawer is attached to the printer.
- Drawer 2 - Select if a second drawer is attached to the printer. (Optional; appears if account feature toggle is set for dual drawers.)
- Disabled - Select to enable/disable the printer for the site.
- Compulsory cash drawer - Select to require cash drawer be closed to use the POS terminal. (Only available if Drawer 1 is selected.)
- Group and sort by seat number - Check to enable/disable printing items grouped by seat number.
- Failover Printers - Use the drop-down to select printers to route to in the event that the selected printer is unavailable (out of paper, paper jam, turned off, etc.).
- Duplicate Receipt Printer - Select secondary printer to print a duplicate receipt. (Optional feature. Requires feature toggle: Print duplicate receipt)
Click Save to save the information or Cancel to discard the information and return to the Printers screen.
USB Printing
Account needs feature flagged “Configure USB Printer for Windows App”.
Windows App USB printing guide is here: Windows OE USB Printer Installation Guide
Edit - Printer
To edit a printer:
- Click the edit (pencil) icon to open the dialog box.
- Make changes.
- Click Save to save changes and close window or click Cancel to discard changes and close window.
Related articles
Print Route Overrides (Edit an Area)
Configure Printer Failover (Redirection)
Windows OE USB Printer Installation Guide