Printers (Sites)

Owned by Rose Eliff (Unlicensed)
Last updated: Jun 13, 2023 by Alger Alama
4 min read

Summary

To add and manage printers at the site level, go to Sites > Printers. The printers page will display showing printers and basic settings. Printers can be added and edited from this page. 

After printers have been added to the site, they can be configured for order items to route as needed: 

Configuration 

Pre-condition: Printer software must first be installed on the Windows server. (See Check or Prep Printer (Epson TM88) Installation)

  • Path: Sites > select site > click Printers tab

Single drawer or dual drawer option

Concepts have the option to configure sites with one drawer or two. The dual drawers option requires an account feature toggle to be set by the CBS admin: 4.7 Enable drawer assignment (dual drawers). 

If feature toggle is enabled, the grid will show columns for Drawer 1 and Drawer 2. If not enabled, only the column for Drawer 1 is shown. 

 

Item 

Description 

Item 

Description 

Add Printer

Add a printer to the site 

Search 

Enter one or more characters to search the Name and/or Description fields, then click Search

Edit (pencil icon) 

Edit page for selected printer 

Name

Name assigned to device

Description 

Description assigned to device

Drawer 1

Select if one drawer is attached to the printer

Drawer 2

 

Optional feature - Account feature toggle required

An account feature toggle must be enabled for your account to use this feature: 
4.7 Enable drawer assignment (dual drawers)

Please contact your NorthStar representative to have this feature enabled for your account.

Select if a second drawer is attached to the printer

Compulsory cash drawer

 

Optional feature - Account feature toggle required

An account feature toggle must be enabled for your account to use this feature: 
4.8 Compulsory cash drawer

Please contact your NorthStar representative to have this feature enabled for your account.

When selected, the Compulsory cash drawer setting requires that the cash drawers be closed before the user can use the POS terminal. A screen blocker will block the screen to prevent any action until the drawer is closed.

The compulsory cash drawer setting can only be used when a single cash drawer is enabled. (Not supported for dual cash drawers.) If Drawer 1 is not selected, the Compulsory cash drawer setting is disabled and cannot be selected.

Disabled

Select to disable printer for the site; clear to enable printer for the site

Group and sort by seat number

Select to enable order items to be grouped and sorted by seat number when printed

On the app display and on the kitchen chit, items will be ordered by seat number, then by order entered. 

Remote Printer

Select to assign printer as a local USB printer. 

Save

Cancel

Apply 

Save - Save changes and close window

Cancel - Discard changes and close window

Apply - Apply changes and remain on page 

Add Printer

To add a printer: 

  • Click + Add Printer

  • Enter the printer information: 

    • Name - Enter the printer name exactly as it is named in the windows control panel (including any capitalization). 

    • Description - Enter a description for the printer.

    • Model - Select the model of the printer.

    • Drawer 1 - Select if a drawer is attached to the printer.

    • Drawer 2 - Select if a second drawer is attached to the printer. (Optional; appears if account feature toggle is set for dual drawers.) 

    • Disabled - Select to enable/disable the printer for the site. 

    • Compulsory cash drawer - Select to require cash drawer be closed to use the POS terminal. (Only available if Drawer 1 is selected.) 

    • Group and sort by seat number - Check to enable/disable printing items grouped by seat number.

    • Failover Printers - Use the drop-down to select printers to route to in the event that the selected printer is unavailable (out of paper, paper jam, turned off, etc.).

    • Duplicate Receipt Printer - Select secondary printer to print a duplicate receipt. (Optional feature. Requires feature toggle: Print duplicate receipt)

Click Save to save the information or Cancel to discard the information and return to the Printers screen.
 

USB Printing

 


Windows App USB printing guide is here: Windows OE USB Printer Installation Guide

Edit - Printer

To edit a printer:

  • Click the edit (pencil) icon to open the dialog box.

  • Make changes.

  • Click Save to save changes and close window or click Cancel to discard changes and close window.

 

Related articles

Print Routing

Print Route Overrides (Edit an Area)

Device Peripherals (Devices)

Configure Printer Failover (Redirection)

Printer Redirection

Windows OE USB Printer Installation Guide