Operations Guides - iOS

The guides provide information on how to use features of NorthStar Order Entry. 

For more detailed information, please refer to: 

• Site Configuration - ECM - Detailed information on configuring an account and sites in the ECM content management system
• NSOE Application User Interface (Tablet screens) - Detailed information on the screens used in the NorthStar Order Entry application  

• Advanced Customer Display (iPad as a Customer Display)
• Adjustments on Items and Checks
  • Adjustment Types
  • Adjustments Screen
  • Apply (or Remove) an Adjustment to an Item or Check
  • Split checks - move items between checks
  • Adjust tip on a reopened check
  • Refund a closed check
  • Void a payment
• Banks/Drops User Guide
• Bomgar Remote Support via iPad
  • NorthStar Order Entry iOS/iPad Log Retrieval
• Cash Out - Operations Guide
• Check Operations
  • Change Check Name
  • Send to Kitchen
  • Split Checks
  • Combining Checks
• Dispatch Dashboard User Guide
• Employee Breaks
  • Employee Breaks - Reports
  • Adjust Break Record
• Gift Cards - Overview
  • Comp or Apply a Discount to a Gift Card
  • Reload (add value to) a Gift Card
  • Gift Card Balance - Card Inquiry
  • Gift Card - Cash out gift card balance
  • Gift Card Providers List
• Guest Identifier Speed Screen
• Guest Payment - Counter Service
• Guest User Interface - Configuration and Use
  • Credit Card Pre-Auth - Guest UI
  • Featured items/categories - Guest-facing Start screen
  • Guest UI - Ordering Screen Description
  • Guest UI - Ordering Overview
  • Guest UI - Payment Overview
  • Staff Login from Guest UI
• Kiosk multiple site functionality
• Location Management
• Loyalty/Rewards Programs
  • Customer Loyalty/Redeem Member Rewards
  • Text guest to join loyalty program
• Manager Operations
  • Daily Sales Report: Payment Details
  • Temporary enabling and disabling taxes
  • Advancing the business day
  • Accessing WebAdmin
• Messages - Samples (WIP)
  • "Socket Connection Lost" Message
• NS Mobile Manager
• NorthStar Pay (QR Pay?)
• NorthStar Pay on Advanced Customer Display
• Ordering
  • Add/Modify/Remove a Memo
  • Advance Orders
  • Bar Service
  • Combo Orders
  • Drive Thru Order Workflow
  • Guest Identifier
  • Guest UI - Combo last order
  • How Many - make changes to multiples on a check
  • Limit Access to Quantity Keypad
  • Menu Item Coursing (Staff facing) with Kitchen Printing Configuration
  • Order Types for Locations
  • PLU/Barcode Search
  • Pre-Order - Kiosk/Guest-facing Mode
  • Print Duplicate Receipt
  • Quantity Ordering via keypad
  • Refill item
  • Reorder item
  • Seat Number
  • Start Tab - Credit Card Pre-authorization
• Pair eDynamo Device from Payment Screen
• Payments
  • Add a credit card tip to check paid in cash or with different credit card
  • Contactless payment - iDynamo 6
  • Credit Card Payment - Basic Workflow
  • Credit card - Reprint guest check
  • Using "Insert Anytime" on PAX card reader (Quick Chip)
  • Using Insert/Tap Anytime on MagTek Card Reader
• Printing
  • Kitchen printing - Items print in order entered
• Quick-Pay Preset Payment Buttons
• Receipts and Chits - Samples
  • Adjustments - Receipt
  • Guest Receipts
  • Kitchen Chits
  • Loyalty Receipts
  • Other Chits and Receipts
  • Reports - Printed
  • Time Clock Chits
• Scan Type 2 Barcodes (iOS app) - Videos
• Schedule New Pay Rate
• Text to Pay
• Time Clock (app)
  • Time clock - Add, adjust or delete clock in/clock out record
  • Time Clock - Declare, add or adjust tips
  • Time Clock - Declared tips must meet/exceed credit card tips
  • Time Clock - UI Redesign
  • TimeForge Integration (External Timeclock) WIP
• Time Records: Acknowledge Adjustments
• Toggle Between Guest/Kiosk modes
• Twilio Setup and Credentials for ECM Instances (SQL Included)