Kiosk multiple site functionality

Owned by Robert Gomez (Unlicensed)
Last updated: Feb 10, 2022 by Rose Eliff (Unlicensed)Version comment
4 min read

Summary

The kiosk multi-site feature is used for restaurant concepts that are composed of a common area that is served by multiple restaurants physically located nearby. This could include an airport area, mall food court or a seaport location.

The guest can use an iPad at the kiosk to place their order from any of the restaurants in the location and pay for it at the iPad device. An order can be placed at only one restaurant at a time. 

A maximum of fives sites can be displayed currently. 

Operation

A guest can place their order from any restaurant in the concept either at a centrally located kiosk or at the table.The guest will: 

  • Choose a restaurant from those displayed on the screen; the guest-facing UI will be shown (see below)
  • Select menu items
  • Place their order
  • Pay for the order (via credit card)
  • Submit the order to the kitchen

After the order is submitted, the system is cleared for the next order to be placed. 

If the system is idle for two minutes, the system will automatically close the order (without submitting) and return to the main screen.

The guest UI for each restaurant will be similar to this, with the menu categories shown at left, menu items and images in the center and ordered items at the right. 


End-of-day on locked device

NOTE: When in Kiosk mode, if the iPad tablet is locked when end-of-day is run, the application will need to be closed and restarted at the start of business. Items cannot be ordered unless the application is restarted. 
Another option is to leave the iPad awake at all times, including end-of-day. 

Configuration

Add a site

  • Swipe to cashier menu; tap Edit Settings to open the Site Manager. 

  • Tap blue plus sign; the Add Site pop-up will be shown.

  • Tap Close App. Restart the app for the new site to display.

  • Open the app. The app will load with both sites displayed.

  • A panel for each site displays when the app is loaded. The panels can be customized for each restaurant in ECM. (See below "Add Concept Panel Image in ECM.")


Revise site order 

The order of sites can be rearranged as follows: 

  • In Site Manager, tap Edit
  • Press and hold the three horizontal bars on the right of the site you'd like to move
  • Drag the site to the new position

Delete a site

  • Swipe to cashier menu; tap Edit Settings to open the Site Manager. 

  • Swipe left on the name of the site to be deleted. 
    • Alternate: Tap Edit, then tap the red circle to show the Remove tab.

  • Tap Remove Site

  • Tap Remove on the confirmation pop-up.

  • The site is removed from the Site Manager. Restart the app. The site will no longer appear. 


Add Concept Panel image in ECM

The Concept Panel for each restaurant displays on the main screen. A guest selects a restaurant by tapping the concept panel. The image displayed on the concept panel is configured in ECM. 

  • In ECM, go to UI Modifications > Guest UI > Media

  • In UI media settings, click the Category dropdown and select Hub Panel

  • From here the Concept Panel image can be changed in accordance with the specifications.

 


Screen saver

When the POS device has been idle for more than 20 seconds, a screen saver image can appear. If there is more than one image available, the images will display in rotation per the display order set in the configuration. 

  • In ECM, go to Media > Screen Saver
  •  Add images from the media library (See Media)
  • Select Display Order 

Guest UI - Media

Media

Screen Saver