Configure Printer Failover (Redirection)

Printer redirection is managed in ECM in the Sites -> Printers interface. Use the following steps to configure Printer Redirection. The user must have Site editing role.

Failover works both with Prep and Guest Check printing.

To get the fastest print failover there are some settings to configure on the OE Server Printer configurations. Follow this think for the printer redirection timeout configurations page. 

Steps:

1. Log into ECM and navigate to the sites page.

2. Click the Edit button of the site in which you wish to configure printer redirection.

3. Click the Printers tab.

4. Either Add a Printer or edit a printer to configure printer redirection. Ensure that the printers that you wish to redirect from and to exist. If not, add those printers.

5. Under Failover Printers, select up to three printers to which the printer should redirect. When failing over, Order Entry will attempt to print in the order specified (from 1 to 3). Select None Selected to specify no failover for a given position. Click the Save button when finished. (Don't forget to deploy the changes)

Steps to Configure Printer Failure Redirection:

1. Log into ECM and navigate to the sites page.

Open

2. Click the Edit button of the site in which you wish to configure printer redirection.

Open

3. Click the Printers tab.

4. Either Add a Printer or edit a printer to configure printer redirection. Ensure that the printers that you wish to redirect from and to exist. If not, add those printers.

5. Under Failover Printers, select up to three printers to which the printer should redirect. When failing over, Order Entry will attempt to print in the order specified (from 1 to 3). Select None Selected to specify no failover for a given position. Click the Save button when finished. (Don't forget to deploy the changes)

Failover works both with Prep and Guest Check printing. Below is a picture of a normal prep ticket and another one that has been redirected.