Guest Identifier

Owned by Rose Eliff (Unlicensed)
Last updated: Jun 22, 2022 by Jason Epp
3 min read

Summary

Guest identifier requirements are configured by areas within a site. Specific areas can be set to require a guest identifier on orders and/or to prompt for the guest identifier to be entered before ordering. If the area is not required to use a guest identifier, the user can still add one by tapping the  icon at the bottom of the check panel on the app screen. A guest identifier is useful to call a guest's name name when an order is ready, as in counter service mode. 

Configuration

Path: Sites and Groups > edit a site > Staff Facing

  • Select Allow guest identifier



Path: Sites and Groups > edit a site > Areas 

  • Add or edit an area - Select the options for your site

Prompt for guest identifier before ordering 

When guest identifier is required, select to launch the guest identifier prompt at the start of an order (after server attaches to a location) instead of at the end of the ordering process. 

  • If number in party is required, prompt appears after entering number in party. 

  • If no default order type is defined (Dine In, Take Out, etc.), prompt appears after selecting order type for location. 

Guest identifier required

Optional feature 
An account feature toggle must be enabled for your account to use this feature: 
Guest identifier

Contact your NorthStar representative to enable this feature. 

Description

Require a guest identifier to be entered on checks (Guest identifier may be entered at any time or user will be prompted when Send Now, Submit Order or Payment is tapped)

Application  

  • The order taker may enter the Guest Identifier at any time during the transaction either when prompted or by tapping the guest identifier icon . 

  • If Guest Identifier is required for the area and has not already been entered, the guest identifier window will automatically pop up when Send Now, Submit Order, Print Checks or Payment is tapped. 

    • If required and the user taps Cancel on the Guest Identifier, they cannot proceed to the Payment screen until the guest identifier is entered.  

  • The guest name will appear on the kitchen display, at the bottom of the check panel on the tablet and on the guest receipt.

Scenario: 

  • Enter guest's order and tap Submit Order

  • Pop-up requests guest identifier

  • Enter name (or other guest identifier like table tent, table, parking spot, etc.) and save

  • Guest identifier is shown at the bottom of the check panel and is printed at the top of the receipt

  • When order is ready, order taker can notify guest by name 

          

Kitchen Display Output

If a guest identifier is specified:

  • The identifier displays at the top of the order (as shown in black text on a peach background below)

  • Identifiers display a maximum of 15 characters

  • A guest identifier is only added to an order the first time it goes to the kitchen. Changes to the identifier after the order is in the kitchen are not displayed.

 

 Related articles

Guest Identifier Speed Screen

Add an Area

Staff Facing