Reopen a closed check (Win App)

A closed check from any business day can be reopened up to 90 days from the date of the check. When a closed check is reopened, the following actions can be taken: 

Reopened check - Current business day

• Add a new payment
• Adjust a tip
• Add new items to the check
  • User can add items to the same session; these will appear on a new check
  • Session will show Reopened Check and new items will appear on Check #2
• Refund items
• Reprint check
• Refund check 

Reopened check - Previous business day 

• Reprint check 
• Refund check

Use Check Search to find check to reopen 

• Attach to a location.
• Go to Check Search
  • Go to the Location Menu (Either tap Ordering Menu at the top and select Location Menu or swipe right to go to the Location Menu.)

• On the Location Menu, tap Check Search.

• By default, Check Search displays active and closed checks that have been opened from start of day to now. There is also an advanced search.
• Closed checks have been paid and will display an amount in the Payment column.
  • If the closed check is from the current day, it will appear in the check listing.
  • If it is from a previous day, use Advanced search to locate the check.
  • Tap Advanced search at the top to search by guest identifier, location, check number or other specific criteria. 

Advanced search

• Use Advanced search to search for closed checks 
  
  1. Status: Select Closed 
  2. Complete any other information you know such as date, location, amount of check, etc. 
  3. Tap Search

• From the search results, select the desired check to show the check details in the left panel. 
• Tap Reopen on the bottom left to reopen the closed check.

• The reopened check will open to the Ordering Menu where you may add menu items or apply adjustments to the check. 
• After making changes, complete payment and finalize the check.