Refund a closed check

Note: The credit card must be present when refunding a credit card transaction.

A closed check from any business day can be refunded up to 90 days from the date of the check.

• Locate and reopen closed check: 

  • Go to Check Search (locate check by using any of the available criteria)

  • Tap Reopen Check

• Go to Adjustments. There are two ways to access Adjustments:

  • Tap the $ icon on the check panel and tap Adjustments from the pop-up OR

  • Tap Payment (red button at top of check panel) 

Open

• If Payment was tapped, the payment screen will be shown. Tap Adjustments.

Open

Adjustments screen

• The basic refund workflow is: 

  • Tap the item

  • Tap the reason

  • Tap the payment method 

• There are two types of adjustments available: 

  • Check-level adjustment - Adjust Check(s)

    • Tap the check under Adjust Check(s) to apply adjustment to the entire check 

  • Item-level adjustment - Adjust Item(s)

    • Tap an item under Adjust Item(s) to apply adjustment to an item

• Tap the check or item to be refunded (the line will be highlighted)

• Tap a refund reason

• Tap the original payment method used under Applied Payments.

  • There might be multiple payment methods used originally if the guest paid partial payments using cash, credit card or gift card.

Refund screen

• When the applied payment is tapped, the Refund screen opens.

• Note that the new balance is negative.

• Select the payment method for the refund by tapping one of the buttons on the top of the screen.

• Tap Apply Payment to refund the check.

• Tap OK and tap Finalize to close the check.

Related articles

General Refund(Overring)

Refund a Credit Card

Reopen Closed Check