Reopen Closed Check

Summary

A closed check from any business day can be reopened up to 90 days from the date of the check. 

Purpose

A closed check from the current business day can be reopened in order to make changes and corrections to the check. 

A closed check from a previous business day can be reopened (read-only) only to reprint or refund the check. 

Specifications 

• The user's job must have permission set to "Allow user to edit checks" 

Reopened check - Current business day

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  • The following actions can be taken: 
    
    

    • Add a new payment

    • Adjust a tip

    • Add new items to the check

      • User can add items to the same session; these will appear on a new check

      • Session will show Reopened Check and new items will appear on Check #2

    • Refund items

    • Refund check 

    • Reprint check

Reopened check - Previous business day 

•  

  • The following actions can be taken: 

    • Reprint check 

    • Refund check

Usage scenario

• User must be attached to an empty table to reopen closed check 

• The check will open and adjustments can be made. 

Open

• If using Reopen Closed Check (as opposed to Reopen Check): 

  • In the pop-up, enter the check number using the numerical keypad

    • Note: If the check number is unknown, Check Search can be used to locate the check 

  • Tap Preview to preview the check or tap Confirm to reopen the check 

Open

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  •  

    • Options:

      • Print Check - print a copy of the check 

      • Confirm - reopen the check (check can only be reprinted or refunded after opening)

      • Back - return to the keypad pop-up 

      • Cancel - return to the Cashier Menu

Related Articles:

Reopen a Check

Adjust tip on a reopened check

Check search - archive