Reopen Closed Check

Summary

A closed check from any business day can be reopened up to 90 days from the date of the check. 

Purpose

A closed check from the current business day can be reopened in order to make changes and corrections to the check. 

A closed check from a previous business day can be reopened (read-only) only to reprint or refund the check. 

Specifications 

• The user's job must have permission set to "Allow user to edit checks" 

Reopened check - Current business day

• • The following actions can be taken: 
    
    • Add a new payment
    • Adjust a tip
    • Add new items to the check
      • User can add items to the same session; these will appear on a new check
      • Session will show Reopened Check and new items will appear on Check #2
    • Refund items
    • Refund check 
    • Reprint check

Reopened check - Previous business day 

• • The following actions can be taken: 
    • Reprint check 
    • Refund check

Usage scenario

• User must be attached to an empty table to reopen closed check 
• The check will open and adjustments can be made. 

• If using Reopen Closed Check (as opposed to Reopen Check): 
  • In the pop-up, enter the check number using the numerical keypad
    • Note: If the check number is unknown, Check Search can be used to locate the check 
  • Tap Preview to preview the check or tap Confirm to reopen the check 

• • • Options:
      • Print Check - print a copy of the check 
      • Confirm - reopen the check (check can only be reprinted or refunded after opening)
      • Back - return to the keypad pop-up 
      • Cancel - return to the Cashier Menu

Related Articles:

Reopen a Check

Adjust tip on a reopened check

Check search - archive