Void a payment

Owned by Rose Eliff (Unlicensed)
Last updated: Oct 21, 2017
2 min read

Summary

A payment can be voided on either an active check or a closed check. (A refund can also be issued on a payment instead.) 


Operation 

To void a payment: 

  • You must be on the screen to finalize the check
    • If you've already returned to the ordering screen, tap the dollar sign then tap Payment on the pop-up

  • The payment will be shown on the finalize screen

  • Swipe left on the payment to expose the Void button


  • Tap Void; a confirm message will display. Tap Yes to confirm. 



  • When the void is confirmed:
    • The original payment will be voided (1)
    • A new pending payment will be created (2)
    • A form of payment can be selected from the payment methods above (3) 

  • To complete the new payment, select the payment method and tap Apply Payment

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