Void a payment

Summary

A payment can be voided on either an active check or a closed check. (A refund can also be issued on a payment instead.) 

Operation 

To void a payment: 

• You must be on the screen to finalize the check

  • If you've already returned to the ordering screen, tap the dollar sign then tap Payment on the pop-up

Open

• The payment will be shown on the finalize screen

Open

• Swipe left on the payment to expose the Void button

• Tap Void; a confirm message will display. Tap Yes to confirm. 

• When the void is confirmed:

  • The original payment will be voided (1)

  • A new pending payment will be created (2)

  • A form of payment can be selected from the payment methods above (3) 

• To complete the new payment, select the payment method and tap Apply Payment

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