Perform a General Refund (Overring)
A manager or supervisor with user rights to reopen checks can perform a transactional refund (overring).
Use General Refund to refund an item or order. This creates a new general refund check and doesn't require reopening a closed check.
A general refund can be made to cash, a credit card or a gift card.
- Tap General Refund on the Cashier Menu
2. A screen overlay will display "Refund" in red text
3. Choose the items to be refunded
4. After selecting desired items, tap Payment
5. Select payment type
6. Tap Apply Payment
7. Tap Finalize to finish the General Refund
The amount of Refund Amount Due will be shown.
