Need Something? (Convenience Center/Call server immediately)
- Rose Eliff (Unlicensed)
Summary
In guest-facing mode, the guest can tap Need Something? to access either the Convenience Center or to call a server for assistance, depending on the site's configuration.
The Convenience Center provides quick, easy-to-find functions that the user can access without the assistance of staff.
Call a server immediately sends a request to the server
Configuration - Convenience Center
Menu items can be configured to be ordered from the Convenience Center's Quick Orders feature.
Categories: Add a convenience center category
Menu items: Select the convenience center category to be applied to menu items that will be available for quick orders
Site: Select Display Convenience Center in Guest Facing
Add Convenience Center Category
To display items for quick ordering in the convenience center, create a convenience center category and add menu items to the category.
Go to Categories > Convenience Center Categories
Click Add Category to add a Convenience Center Category or edit (pencil icon) an existing category
Enter Name and Description
Select Active
Click Save to save changes or Cancel to discard changes
Select convenience center category for menu items
Edit menu item
Select the convenience center category to be applied to the menu item
Save and deploy changes
Site
In ECM, go to Sites > Guest Facing
Under Need Something Button, select Display Convenience Center
Click Save
Convenience Center Operation
Tap Need Something? from the home bar in guest-facing mode
The pop-up will display quick, easy-to-find functions that the user can access without the assistance of staff:
Call my server
Check gift card balance
Quick Orders - These are the items added to the convenience center categories in ECM
Refills and Reorders - Previous orders that can be refilled or reordered can be displayed here
Place my order - Tap to submit order
Configuration - Call a server immediately
On the Guest Facing tab, under Need Something Button, select Call a server immediately
Save and deploy changes
Operation
Tap Need Something?
A pop-up message advises that the request for assistance has been sent to the server
A chit also prints to notify the server
Related articles
Add/Edit a Convenience Center Category