Need Something? (Convenience Center/Call server immediately)

Owned by Rose Eliff (Unlicensed)
Last updated: Jan 30, 2020
3 min read

Summary

In guest-facing mode, the guest can tap Need Something? to access either the Convenience Center or to call a server for assistance, depending on the site's configuration.

  • The Convenience Center provides quick, easy-to-find functions that the user can access without the assistance of staff. 
  • Call a server immediately sends a request to the server

Configuration - Convenience Center

Menu items can be configured to be ordered from the Convenience Center's Quick Orders feature. 

  • Categories: Add a convenience center category
  • Menu items: Select the convenience center category to be applied to menu items that will be available for quick orders 
  • Site: Select Display Convenience Center in Guest Facing 

Add Convenience Center Category

To display items for quick ordering in the convenience center, create a convenience center category and add menu items to the category. 

  • Go to Categories > Convenience Center Categories

  • Click Add Category to add a Convenience Center Category or edit (pencil icon) an existing category
  • Enter Name and Description
  • Select Active 
  • Click Save to save changes or Cancel to discard changes

Select convenience center category for menu items

  • Edit menu item
  • Select the convenience center category to be applied to the menu item
  • Save and deploy changes

Site 

  • In ECM, go to Sites > Guest Facing
  • Under Need Something Button, select Display Convenience Center
  • Click Save

Convenience Center Operation 

  • Tap Need Something? from the home bar in guest-facing mode 
  • The pop-up will display quick, easy-to-find functions that the user can access without the assistance of staff: 
    • Call my server
    • Check gift card balance
    • Quick Orders - These are the items added to the convenience center categories in ECM
    • Refills and Reorders - Previous orders that can be refilled or reordered can be displayed here
    • Place my order - Tap to submit order

Configuration - Call a server immediately 

  • On the Guest Facing tab, under Need Something Button, select Call a server immediately
  • Save and deploy changes 

Operation

  • Tap Need Something? 
  • A pop-up message advises that the request for assistance has been sent to the server 

  • A chit also prints to notify the server 



Guest Facing (Sites)

General (Menu Item)

Add a Menu Item

Convenience Center Categories

Add/Edit a Convenience Center Category