General (Menu Item)

Summary

Menu items are items that can be ordered and sold. They can be food and non-food items, including consumables, gift cards, retail goods and more.

Configuration

Click the edit icon (pencil) for the selected menu item. The Edit Menu Item page opens to the General tab. 

Form fields

(See Add a Menu Item)

Item

Description

NameMenu item name
Button NameText in this field appears on the button on the POS ordering menu. (Button text differs from kitchen label and item name printed on the guest check.) If this field is blank, the button name will be inherited from the item name. (Requires account feature toggle: Menu Item Button Name) 
Description Item description (displayed to the guest)
Require Age VerificationItem requires that age be verified for the item ordered (e.g., alcohol).
Build Your OwnGuest can build (customize) the item.
Allow Save To Favorite

In guest-facing, if customer has an account, item can be saved to the customer's "Favorites."

Active Make the menu item active/inactive on all applications.
Available for Take AwayItem can be ordered to go (not consumed in the restaurant).
Available for Web Ordering

Item can be ordered online.

Refillable Item can be refilled (usually beverages); can set a refill price or leave blank for free refill.
Automatically walk guest through ordering process In Guest User interface, pop-ups will guide the customer through ordering this item.
FeaturedItem is featured on the guest user interface and can be ordered.
See Featured items/categories - Guest-facing UI 
Zero-priced items print on the check Setting determines whether items set to $0.00 will print on the check.
Sold by weightSell this item with a weight component.
Hide menu item customization on add 
  • Unchecked: The component customization screen always opens
  • Checked: The component customization screen is displayed only if additional selections or rules must be met.
    • Example 1: A hamburger is created with default components of pickles, lettuce and tomatoes. 
      The customization screen does not display
    • Example 2: A hamburger is created with default components of pickles, lettuce and tomatoes. 
      The patty requires a temperature selection. 
      The customization screen does display
Requires staff to order 

A staff member must assist when ordering. When the item is ordered, the following message is displayed:

(Requires account feature toggle: 4.0 G3e Make a menu item require staff to order it)

Require seat number

 A seat number is required when ordering the item. 
The app will prompt the user to enter a seat number before they can add the item to the order: 

(Requires account feature toggle: 4.0 G1c Seat Numbers)

Restricted; requires job permission to order

The menu item is only available for jobs with this job permission: Allow user to order restricted items 

(Requires account feature toggle: Restricted items) 

Number of Placements Determines how many ways the item can be split up (e.g., pizza, left, right)
Price The item price
Refill PriceThe price for refilling the item (if charging for refill)
External CodeLeave as default value. External codes are used for 3rd-party software integration.
Background ColorSelect a button color from the color palette displayed in the drop-down
Quantity included in purchase (ticket only) The quantity of tickets included in the item purchase. A site might have an item that is worth 5 tickets, another worth 10 tickets.
Tare weightThe weight of the empty container for this menu item. When an item is sold by weight, the weight of the container is deducted before establishing price.
Guest-facing: Use checkbox modificationsModifies the guest-facing user interface to customize an order, allowing guests to use checkboxes to select components and serving options. 
TypeMenu item type for this item (See Menu Item Types, above) 
Sales CategorySales category to be used for reporting the menu item 
Prep TypePreparation type established for the item 
Prep DescriptionPreparation description sent to kitchen
Prep CategoryPreparation category for the item
Prep Time (sec)Approximate time to prepare this menu item 
Convenience Center Category

The convenience center category for the item (if available in the convenience center)

PLU/Barcode Number PLU/Barcode number associated with menu item. Can be scanned or manually entered on app using the PLU/Barcode Entry button. Global- and site-level settings.
Cover Count

Number of servings (covers) the item represents 

  • Default: 0.00
  • Minimum: -999.99
  • Maximum: +999.99

(Requires account feature toggle: Cover Count - Menu Items) 

Start Date

The date the menu item becomes available for ordering

(Requires account feature toggle: Start and end dates)

End Date

The date the menu item is no longer available for ordering 

(Requires account feature toggle: Start and end dates)

Menu Item Categories

The menu item categories this menu item will appear in; multiple categories can be selected. (Menu Item Category selection required for this menu item to be available to order.)

Save
Cancel
Apply

  • Click Save to save edits and close window
  • Click Cancel to discard edits and close window
  • Click Apply to apply and save edits and remain on page

Related Articles:

Add a Menu Item

Edit a Menu Item