4.8.3 Support Tips

Owned by Alger Alama
Last updated: Apr 30, 2021

Guest Identifiers - NorthStar 4.8.3: Features and Improvements (Server/App)#GuestIdentifierSpeedScreen

I don’t have the option to add Guest Identifiers.

  • Make sure the feature flag “Allow Guest Identifier Categories” is on for the account

The Guest Identifier options do not pop up on my app when I send orders.

  • In ECM under Areas, make sure the flag “Guest Identifier required” is flagged. If it is not flagged, the user will have to manually tap the “i” icon to get it to display.

I created Guest Identifiers but it doesn’t display on the App.

  • Make sure that they are assigned to a Guest Identifier category. Also, make sure to run a deploy.


NorthStar Pay - NorthStar Pay Feature

How do I access NorthStar Pay?

  • Verify that their account has the “4.8 Allow NorthStar Pay” flag turned on.

I don't see a QR code at the bottom of the receipt to trigger NS Pay.

  • Make sure that ONLY the QR Codes are flagged for the receipt.

Everything is set up properly for NorthStar Pay, but it says the system is offline when attempting to pay with my credit card.

  • Check to see if the flag "NorthStar Pay" is selected under the Alternate Payment setup
  • Check your Payment settings for the processor for NorthStar Pay and verify that the credentials are correct. If the problem persists, contact your processor to validate your store credentials. 


NorthStar Text-To-Pay - Text-to-Pay Feature

How do I customize the text message so it's not a generic text?

  • Edit Site > Reciepts > Bar/QR Codes . At the bottom of the page under "Text-to-pay message" section, you can add any text with a maximum of 1000 characters. 

We enabled Text-to-Pay but we still aren't able to send text messages out.

  • In the Area setup tab, make sure that "Enable text-to-pay payment" is flagged. Text messages will not be sent to clients unless this is flagged on.

Is there some sort of a monthly subscription to utilize text-to-pay for my restaurant?

  • Yes. In order for your system to text customers, a centralized phone number needs to be used for your server to "call" to in order to redirect texts to your customers. It should be about $1.00 a month for that number. Please speak to an implementation manager to assist getting this properly set up for your site.


Guest Payment Improvement - Guest Payment Improvement Feature

Is there a special setup in ECM for the Guest Payment Improvement?

  • No, there's no set up needed. This has been hard-coded into the software.

How do I access the Guest Payment screen from my staff UI? 

  • You can flip the iPad vertically towards the client or you can press the green button labeled as "Guest Payment".


NorthStar Mobile Manager - NS Mobile Manager

Where can I download and access the Northstar Mobile Manager? I don't see it in the app store.

  • NorthStar Mobile Manager application is actually located in the App Store. Search for "NS Mobile Manager" in the App Store search.

The app isn't displaying any notifications of adjustments.

  • Log in to ECM and verify that the Adjustment Reason has the "Send mobile alert when adjustment is greater or equal to" flagged

No data displays on the app.

  • Check to see if ECM has data for your site. If it does, re-download the app and see if the data displays. The Mobile Manager automatically syncs with the ECM instance and data once all the credentials and server options are entered into the app.


Time Record Adjustment Acknowledgement - Time Record Adjustment Feature

I see the Time Clock tab, but I can't access the Time Clock Adjustment ability.

  • This feature requires an specific account flag to be flagged on "Time records: Staff must acknowledge adjustment". Once flagged, you will see the Adjustments option at the bottom of the Time Clock tab.

I adjusted the time of an employee, but I don't see that they accepted the change.

  • When an employee confirms an adjusted punch, it does not display for the manager. Only declined adjustments will display for the manager to review.

My staff wants to review their punches after the end of their day, but can't clock in unless they confirm or decline the adjusted punches.

  • The Job Permission for the staff needs to flagged on for them to bypass the Time Adjustment screen. Verify that "Allow user to override adjustment acknowledgements" is checked for the job and run a deploy.


Print Duplicate Receipts - Print Duplicate Receipts: Exclude CC Auth Chits

Doesn't this also duplicate Credit Card authorization chits?

  • No, it does not. Only one copy of the CC auth chit will print. 

Is there a limitation to how many printers you can duplicate the chit to?

  • Yes. When setting up the print duplication for a check printer, you can only choose one other printer to duplicate to

I set up print duplication, but it doesn't duplicate still.

  • Make sure the location is configured to either: Print After Send, Printer After Pay, or Printer After Finalize, for the duplication to function. 


Drive thru: Send order to kitchen on submit - Drive thru: Send order to kitchen on submit; controlled by area

Is this a customer account feature toggle needed?

  • This a toggle that's available in your ECM setup under the Areas tab.

If the option is unflagged, when do the items send to the kitchen?

  • The items normally will send to the kitchen as they are ordered. If it is flagged, they will send on Submit only.