Automatic Gratuity by Area
- Rose Eliff (Unlicensed)
Summary
Automatic gratuity by area (introduced in OE version 4.0) allows the restaurant to establish control over when and where an automatic gratuity is triggered.
Use case:
The restaurant has a bar, patio with large tables and dining area with large tables. Management configures an automatic gratuity for parties with 10 or more people in the dining area only.
In this example, the following conditions must be met to trigger the automatic gratuity by area:
Party must be 10 or more than 10
Party must be seated in a location in the dining area
Results:
Seating >= 10 in dining area adds auto gratuity to checks
Note: If more checks are added to the session, then all checks should automatically get the auto gratuity added by default.Seating < 10 in dining area does not add auto gratuity to checks
Seating >= 10 in bar does not add auto gratuity to checks
Seating >= 10 in patio does not add auto gratuity to checks
Configuration
Configure the automatic gratuity:
In ECM, go to Financial > Gratuities
Configure the automatic gratuity as specified on the Gratuities page: Gratuities and Surcharges
Be sure to specify the amount of gratuity, select either Net Sales or Gross Sales and the party size that will trigger the automatic gratuity
Configure the area:
Select a site from Sites
On Edit Site, click Areas and select an area
Under Automatic Gratuities, enable the automatic gratuity to be applied to this area
To disable an automatic gratuity from an area, uncheck the box
Save
Deploy the site
Operation
When a party is seated in the specified area and meets the conditions for party size, the automatic gratuity is triggered. The amount specified (based on either net or gross sales, as configured) will be applied to the check. Automatic gratuities appear on the check on the payment screen.