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Price Management

Price Management

Owned by Jason Epp
Last updated: Mar 07, 2025
4 min read

Overview

The Price Management system streamlines menu item and component pricing by organizing them into groups and tiers, independent of ECM site configurations. This guide covers how to:

  • Create Price Tier Groups

  • Add Price Tiers within a group

  • Assign different prices to items

  • Set Deployment Tiers for scheduled updates

  • Assign sites to Price Tiers, Site Groups, and Deployments

For example, a brand with 100 sites across multiple regions may use different Price Tiers for various categories. Managing each site’s pricing individually can be complex, but Price Management simplifies the process by allowing users to group items, set tier-based pricing, and schedule updates efficiently. Additionally, pricing can be managed separately from general ECM site configurations.

Opening Price Management

If the account has access to Price Management, users will see Price Management as an option when they sign in to ECM.

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If Price Management is not available, contact your sales representative or implementation specialist.

Set Up Price Management

Workflow

  • Setup: Define Price Tier Groups and Tiers, and assign items to groups.

  • Manage Prices: Manage Price Tier Groups, Price Tiers, and item pricing.

  • Site Management: Assign sites to Price Tiers, Site Groups, and Deployment Tiers.

  • Deployment: Send price changes to ECM or deploy them to sites immediately.

The diagram below describes the Price Tier structure:

Glossary of Terms

  • Price Management

    • A feature within ECM that allows users to define and manage pricing structures, assign sites to price tiers, and deploy price updates.

  • Price Tier Group

    • A category grouping multiple Price Tiers. Each Menu Item or Component can belong to only one Price Tier Group.

  • Price Tier

    • A pricing level within a Price Tier Group. A Price Tier defines a specific price for items within that group.

  • Deployment Tier

    • A scheduled date and time when a price update will be effective across multiple sites.

  • Site

    • A business location that can be assigned a Price Tier.

  • Site Group

    • A collection of sites grouped together for easier price management.

  • Base Price

    • The default price assigned to an item within a Price Tier before any menu-specific adjustments.

  • External Code

    • A unique identifier for menu items or components, often used for accounting or categorization purposes.

  • ECM (Enterprise Content Management)

    • The system where pricing data is stored and deployed for sites.

  • Send to ECM

    • An action that updates the ECM database with price changes without deploying them to sites.

  • Deploy Now

    • An action that immediately applies price changes to ECM and the selected sites or site groups.

Frequently Asked Questions (FAQs)

  • A Price Tier Group is a category that holds multiple Price Tiers.

  • A Price Tier is a specific pricing level within that group (e.g., "Drink Tier 1" at $1.00, "Drink Tier 2" at $1.25).

  • No, each Menu Item or Component can only belong to one Price Tier Group at a time.

  • Yes, but only one Price Tier per Price Tier Group. For example, a site can be assigned "Drink Tier 2" from the Drink group and "Texas" from the Food group.

  1. Navigate to the Price Tier Group tab.

  2. Click the pencil icon next to the group where the item is currently assigned.

  3. Go to the Menu Items or Components tab.

  4. Select the checkbox next to the item and click Remove Item.

  5. Now, go to the Setup tab to reassign it to a different Price Tier Group.

  • Menu Items assigned to the group will not appear on the Price Tiers page until at least one Price Tier is added.

  • A Deployment Tier allows users to schedule future price updates for a group of sites to become effective at a specific date and time.

  • No, CSV imports only allow updates to Base Prices, Menu Prices, and Status. Items cannot be added, renamed, or reassigned through imports.

  • Currently, the Setup tab only supports searches by Item Name. However, sorting by External Code is available. If searching by External Code is necessary, this may be a system limitation or design decision.

  1. Navigate to the Sites tab.

  2. Create a Site Group if needed.

  3. Assign the Site Group to a Price Tier.

  • Send to ECM updates the ECM database but does not apply changes to sites.

  • Deploy Now immediately applies pricing changes to ECM and the selected Sites or Site Groups. If a Deployment Tier is used, the price update will be deployed, but not effective until the scheduled date and time.

 

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