World View

Summary

In ECM, the World View section provides statuses for various services and other information including:

• Overall health of server services by site
• Order Entry version 
• All devices active and connected to the site 
• Integration status
• Wave Assignments 

Sites

The Sites grid lists the account and all sites within the account within a grid.

Status icons:

• O = Not enabled
• Green = Good
• Yellow = Communications may not be stable
• Red = Enabled but down or disconnected  
  • If Order Entry shows a red X, verify NorthStar's Redis server service is running before restarting the OE service

The Sites grid contains the following elements: 

View/Edit World View Site

To see a detailed view of a site, click the edit icon (pencil) next to the site in the grid. 

• A green checkmark indicates a healthy state for the service
• A red x indicates a possible issue with the service
• Services are refreshed approximately every 5 minutes

View Site Services

The site services reported are: 

• Order Entry - Windows service; communicates with the NorthStar app. 
• Listener - Windows service; communicates with ECM. When new menu data is published, Listener notifies Remote that the data is available. Listener also performs software upgrades.
• Web Ordering API - A REST application that allows users to use check/ticket/order functionality provided by the Order Entry engine. The API receives requests and relays them to Order Entry, which then parses the response and returns it to the actor requesting data.
  • Check Web Ordering Connection - Allows for health check of WOAPI integration connectivity to store.
• Remote -  Downloads new menu data and installs it, then notifies the Order Entry service that it is ready to apply.
• Scheduler - Provides scheduled tasks and is used for scheduling advance orders. (When a pickup time is set for an advance order, the scheduler applies the cook lead time (e.g., 15 minutes) and sends the order to the kitchen to allow preparation time prior to pickup.)

Devices

Device Information provides information on the devices using the Order Entry application, both by site and holistically across the entire concept. Click Devices in the World View drop-down menu to access the Device Information page.

Charts at the top of the page show the number of devices across the entire concept by:

• Application version
• Hardware model
• Operating system

The grid shows the following information:

• Account Name
• Site Name
• Name - Name associated with device (configured in ECM on the Sites > Devices page) 
• Last Seen - Time elapsed since the device was last used on Order Entry ( A device will no longer be listed if it has not been used in the last seven days. It will appear when it is used again.) 
• Application Version - The Order Entry version on the device; many sites prefer to have all devices on the same application and OS versions
• Hardware Model Display Name - The hardware model name
• Operating System - The iOS version on the device
• Payment Device SN - The serial number of the payment device (format displayed is: SN + mmddyyAA)
  • The payment device's serial number is pushed to the cloud when: 

    • A card is swiped/inserted in iDynamo6 device

    • A card is swiped/inserted in eDynamo device

    • An iDynamo6 device is detached from the iPad

    • An eDynamo device is unpaired from the iPad

Export File - CSV

• Device information can be exported as a CSV file and will contain all elements below:
  • Account Name
  • Site Name
  • Name
  • Last Seen
  • Application Version
  • Hardware Model Display Name
  • Operating System
  • Payment Device SN

Integration Status

The integration status page allows an admin to view update information on integrations for each site and allows the user to send information. Select an integration type from the dropdown list. Only integrations that have been enabled for the account are available.

HotSchedules Integration Status

The HotSchedules Integration Status page provides update information on HotSchedules integrations with each site and allows the user to resend information.

The HotSchedules Integration Status page provides: 

• Current business date
• Account Name
• Site Name
• Integration - Name of the integration service
• Business Date uploads - The checkmarks represent the success of uploading each day for each site (Current business date is the last column on the right) 
• Process Business Day (button) - Click to send information to the third-party service 
  • Select the site(s), business date and integration type then click Process

• To view the integration results, click the green checkmark for a date.
• Click Reprocess to reprocess the day if any changes were made. 

  • Note: Jobs removed from a user are not sent to HotSchedules

UltiPro Integration Status 

The UltiPro Integration Status page provides the status of employee and time record integrations through UltiPro.

• The status report displays up to 14 days of status information.
• After each integration new users are added, existing users are updated and changes are deployed to the sites. 

• Columns
  • Status - Green indicator for a successful integration; red indicator if there's an error.
  • Integration Date - Date and time integration was performed.
  • Integration Type - Either a time record (punch) integration or employee (user) integration. 
  • Status Message - Successful messages and error messages are shown for each integration run. Status message displays approximately 500 characters; if message exceeds this limit, an information  icon is shown and will display the full status text when clicked. (See below.) 
    
    
• Buttons - Admins can run employee and time record integrations manually. 
  • Run Employee Integration - Employee data is received from UltiPro, saved to the ECM database and then published to sites. 
  • Run Time Record Integration - Time records retrieved from the data warehouse are used to create CSV files and are then uploaded to UltiPro's FTP server.

Status message exceeds 500 characters

• An information icon  is shown when the status message exceeds 500 characters. Click the icon to view the full text in a new window.

Exclude job from UltiPro integration 

• A user's time records and time record adjustments can be excluded from the UltiPro integration process if their job has the following permission selected: Do not send user data to third party
• If a user has multiple jobs, only those jobs with this permission selected will be excluded. If a user has other jobs with this permission not selected, their information for those jobs will be integrated.

Wisely Integration Status

The Wisely Integration Status page provides update information on Wisely integrations with each site and allows the user to resend information.

The Wisely Integration Status page provides: 

• Business date selection
• Search
• Account Name
• Site Name
• Business Date uploads - The checkmarks represent the success of uploading each day for each site. (Current business date is the last column on the right) 
• Process Business Day (button) - Click to send information to the third-party service 
  • Select the site(s) and business date then click Process

• To view the integration results, click the green checkmark for a date.
• Click Reprocess to reprocess the day if any changes were made.

Wave Assignment

Server builds are deployed to sites in deployment "waves." Sites are grouped and assigned to a wave; new builds are deployed to waves several days apart for better management and control.

This page can only accessed by a system administrator. 

To assign sites:

• Select site (checkbox)
• Click Assign wave dropdown
• Select wave number
• Click Assign

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