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A payment can be voided on either an active check or a closed check. (A refund can also be issued on a payment instead.)
Configuration
Void adjustments are created in ECM for use in the Order Entry application.
- Go to: ECM > Financial > Adjustment Reasons
- Click Add Adjustment Reasons and complete form
- Adjustment reasons can also be edited
See Add/Edit an Adjustment Reason (ECM) for complete information on configuring adjustment reasons.
Operation
To void a payment:
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- To complete the new payment, select the payment method and tap Apply Payment
Related articles
Add/Edit an Adjustment Reason (ECM) archive