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Summary

A payment can be voided on either an active check or a closed check. (A refund can also be issued on a payment instead.)

Operation

To void a payment:

You must be on the screen to finalize the check
- If you've already returned to the ordering screen, tap the dollar sign then tap Payment on the pop-up

Order Entry Documentation > Void a payment > image2017-10-20_18-13-18.png

The payment will be shown on the finalize screen

Order Entry Documentation > Void a payment > image2017-10-20_18-16-35.png

Swipe left on the payment to expose the Void button

Order Entry Documentation > Void a payment > image2017-10-20_18-17-46.png

Tap Void; a confirm message will display. Tap Yes to confirm.

Order Entry Documentation > Void a payment > image2017-10-20_18-19-50.png

When the void is confirmed:
- The original payment will be voided (1)
- A new pending payment will be created (2)
- A form of payment can be selected from the payment methods above (3)

Order Entry Documentation > Void a payment > image2017-10-20_18-23-18.png

To complete the new payment, select the payment method and tap Apply Payment

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