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An account feature toggle must be enabled for your account to use this feature: 4.8 Enhanced adjustment, combo, coupon parsing |
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Also OE-13447 says Qualifier Price Rule applies to setting Auto combo when scanned. Can't find where it applies to Auto combo in staff UI, which was added in OE-16065.
Summary
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Please contact your NorthStar representative to have this feature enabled for your account. |
Summary
When the site is configured to use auto combo in the staff UI, ordered qualifying menu items are combined to create a combo automatically on the payment screen that will provide the best value to the guest.
Configuration
- Add a Combo Menu Item
- Select: Auto combo in staff UI
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The benefits to auto combo are speed of service and guest satisfaction.
In the basic workflow, order menu items that qualify for a combo
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(e.g., entree + side + beverage). Tap Payment. The items are automatically combined to create a combo providing the best value to the guest. (If two differently priced beverages are ordered, for example, the combo would be based on the higher-priced item.)
Notes:
- Combo is triggered by tapping Send, Print or Payment
- Combos are created by seat number (if applicable)
- If new items are added, the combo will be re-triggered on Send, Print or Payment to the new best value
- Items will not be automatically combined into a combo if payment exists on a check
Configuration
- Add a Combo Menu Item
- Combo menu items must be created with qualifiers specified
- Select: Auto combo in staff UI
When this setting is selected, if menu items that qualify for a combo are ordered on the app, NorthStar will automatically create a combo after tapping Send, Print or Payment.
- Add/Edit a Job
- Go to Users > Jobs > Workflow tab. The setting Do not suggest combo last should be disabled. (If a combo is suggested, it defeats the purpose of the auto combo.)
Operation
order qualifier items
tap payment, send or print
combo created based on best value
group by seats
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- Order menu items that qualify for a combo
- Tap Payment
- Qualifying items are automatically combined to create a combo. Combo uses the highest priced entrée ($8.00 vs $2.79) to provide the greatest value to the guest.
Additional notes:
- If the staff navigates back to ordering after the combo has been created (perhaps to add more items), items are uncombined. This allows for a new combo to created, if applicable.
- If items qualify for more than one combo, the
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- combo with the greatest discount will be applied.
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- When the combo is paid, it becomes finalized. Returning to the ordering screen will not uncombine if combo has already received payment
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old below
- After seating the table, order a combo item.
- After tapping the item, the combo qualifiers screen will automatically be shown (below)
- Order qualifiers as required to complete the order.
- Note the number required for each qualifier.
- Tap Add to Order.
- On the Ordering screen, the combo can be shown as a single item. Tap the combo name to expand and view the list of qualifiers.
- Note: Combo menu items cannot be reordered by tapping Reorder on the info menu overlay.
- In the example, the combo is configured as a prevailing, single combo, meaning that a single price is set for the combo and the child items (qualifiers) within the combo are set to $0.00.
- See Add a Combo Menu Item - Pricing configuration variables for other combo pricing variations.
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