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Summary
The Delivery orders allow a restaurant to bring their food to the Order Type setting is used to configure a location to allow for the creation and payment of orders to be delivered to customers.
Configuration
Configure a location to allow the delivery order type
- In ECM, click on Sites, under the Sites drop-down
- Click the edit icon go to Sites > click edit (pencil) icon to edit site
- Click Areas
- Click the Area edit icon
- Click Locations
- Click Location edit icon
- Click the Delivery box Go to Areas > select area > click Locations > select Location within area
- Checkmark Delivery order type to allow delivery orders to be made at for this location.
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App: Set Order Type to Delivery
- Tap the order type text at bottom of check column.
- Tap In pop-up, tap the Delivery order type to select.
- Checks will be ordered created as a delivery order.
Operation
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Place an order for delivery
- Order an item. Make sure the order type is delivery. (See bottom tray on left.)
Search for a customer or add a new customer.
Whether this is a new or existing customer, be sure the address is entered. The order requires an address for delivery.
Tap Submit Order or Send Now. This will detach the check from the location while keeping the check active in order to receive payment at a later time.
Dispatch a delivery order
To dispatch a delivery order, assign the check to the person who will deliver it. This can be done at the time the order is created or any time after. (The user is not required to be attached to a location to dispatch a delivery order.)
- Tap Delivery Orders in the Location Menu.
- In the Delivery Orders results, tap the checkbox to the right of the active check to be dispatched.
- Tap Dispatch.
- Tap a name to assign the order to an employee.
- Tap OK on the confirmation pop-up. The dispatched order will be assigned to the selected employee.
- The confirmation pop-up will close and the user can dispatch more orders.
Delivery
To find the dispatched checks assigned to a user for delivery:
- Log in and attach to any open delivery location. (A delivery check can be opened on any location, but it will change the order type to match the new location.)
- Tap Checks to display the list of checks assigned
Tap Print to print the check.
The guest information and address will be printed on the customer receipt. (This information was also printed on the kitchen chit that was printed when the order was submitted to the kitchen.)
- Customer information can also be found by opening the assigned check and tapping the blue man icon.
- Tap the customer name to open the Customer Details screen.
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Check Payment
- On the location menu, tap Delivery Orders
- Search for the active check and tap to select. then tap Open.
- Tap Payment, apply payment and finalize the check as normal.
Related Articles
Advance Orders - location menu - archive