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Guest Identifiers - NorthStar 4.8.3: Features and Improvements (Server/App)#GuestIdentifierSpeedScreen

I don’t have the option to add Guest Identifiers.

  • Make sure the feature flag “Allow Guest Identifier Categories” is on for the account

The Guest Identifier options do not pop up on my app when I send orders.

  • In ECM under Areas, make sure the flag “Guest Identifier required” is flagged. If it is not flagged, the user will have to manually tap the “i” icon to get it to display.

I created Guest Identifiers but it doesn’t display on the App.

  • Make sure that they are assigned to a Guest Identifier category. Also, make sure to run a deploy.


NorthStar Pay - NorthStar 4.8.3: Features and Improvements (Server/App)#NorthStarPayOnlinePayment

How do I access NorthStar Pay?

  • Verify that their account has the “4.8 Allow NorthStar Pay” flag turned on.

I don't see a QR code at the bottom of the receipt to trigger NS Pay.

  • Make sure that ONLY the QR Codes are flagged for the receipt.

Everything is set up properly for NorthStar Pay, but it says the system is offline when attempting to pay with my credit card.

  • Check to see if the flag "NorthStar Pay" is selected under the Alternate Payment setup
  • Check your Payment settings for the processor for NorthStar Pay and verify that the credentials are correct. If the problem persists, contact your processor to validate your store credentials. 


NorthStar Text-To-Pay - NorthStar 4.8.3: Features and Improvements (Server/App)#TexttoPay

How do I customize the text message so it's not a generic text?

  • Edit Site > Reciepts > Bar/QR Codes . At the bottom of the page under "Text-to-pay message" section, you can add any text with a maximum of 1000 characters. 

We enabled Text-to-Pay but we still aren't able to send text messages out.

  • In the Area setup tab, make sure that "Enable text-to-pay payment" is flagged. Text messages will not be sent to clients unless this is flagged on.

Is there some sort of a monthly subscription to utilize text-to-pay for my restaurant?

  • Yes. In order for your system to text customers, a centralized phone number needs to be used for your server to "call" to in order to redirect texts to your customers. It should be about $1.00 a month for that number. Please speak to an implementation manager to assist getting this properly set up for your site.


Guest Payment Improvement - NorthStar 4.8.3: Features and Improvements (Server/App) - PRIVATE

Is there a special setup in ECM for the Guest Payment Improvement?

  • No, there's no set up needed. This has been hard-coded into the software.

How do I access the Guest Payment screen from my staff UI? 

  • You can flip the iPad vertically towards the client or you can press the green button labeled as "Guest Payment".


NorthStar Mobile Manager - NS Mobile Manager

Where can I download and access the Northstar Mobile Manager? I don't see it in the app store.

  • NorthStar Mobile Manager application is actually located in the App Store. Search for "NS Mobile Manager" in the App Store search. 







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