Summary
Tips A tip can be adjusted on a reopened check only from check that is reopened on the current business day. (Tip adjustments can only be applied to payments that have not been batched and sent to the payment processor, which typically occurs at the end of the business day.)
- Current business day: The current business day is determined by the System Daily Close Time set on the Store Hours tab in Site configuration. If the close time is set to 3 a.m., for example, the current business day
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- may include parts of two calendar days.
- A tip cannot be adjusted on a
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- check that is reopened on the next business day. At this time, the payments have been batched and sent
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- to the processor and can no longer be adjusted.
Note: For sites that use a PAX payment terminal, the POS terminal (iPad) and any PAX device must be paired before adjusting
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- Reopen check for the current day – payments have not been batched and sent
- A check for the current day can be reopened
- A tip can be applied as long as the day’s payments have not been batched yet and sent to the processor.
- Payments are usually batched at the end of day, usually at 3AM, depending on the site’s settings.
- If the batch is at EOD, then only payments from the current day can have the tip applied.
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a
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tip
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Operation
To add adjust a tip to on a check from the current business day:
- Tap Check
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- Do not use Add Tip button
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- Search (Location Menu)
- Locate check on which the tip will be adjusted
- Tap Reopen Check
- Tap Payment to go to the Payment screen
- Tap the blue icon
to launch the Adjust Tip numeric keypad - Don't use the large Add Tip button on the main screen; you want to adjust the existing tip paid by card payment.
- Enter the adjusted tip on the Adjust Tip keypad
- Tap Finalize
- The tip adjustment is applied to the check and will be processed when the payments are batched and sent to the processor.
