Summary
The Check Audit Log is a history of the changes made to a record on a check. It provides documented evidence for the sequence of activities, ensures customer standards are met and provides helpful information to resolve customer disputes regarding service or the check.
Columns can be sorted in ascending or descending order.
Columns can be filtered to show a subset of records. (Timestamp column cannot be filtered.)
Operation
The Check Audit Log can be run by site, check number and/or date.
- Site - Select a site from the dropdown list
- Check Number (optional) - Enter a check number
- Business Start/End Date - Enter or select date range from the calendar control
- Click Refresh Report to run the report
- Click Clear to clear Check Number (if applicable) and Business Start/End Date values
Check Audit Log - Single date selected for site
Check Audit Log - Single date selected, Check Number specified
| Item | Description |
| Site | Select site |
| Check Number | Enter a check number (optional) |
| Business Start/End Date | Select start and end dates for date range of report
|
| Clear | Clear values for check number (if applicable) and business dates |
| Refresh Report | Click to update report |
| Action | Change made to check record |
| User | Employee name attached to check |
| Check # | Check number (Check number is assigned when order has been submitted) |
| Information | Information related to action |
| Amount | Amount related to action |
| Amount2 | Secondary amount related to action (usually tax applied) |
| Business Date | Business date of check and actions |
| Timestamp | Timestamp of action taken |
| Export Report | Save file in Excel, PDF or CSV format |
The following actions/events will be reported on the audit log (staff facing and guest facing):
Send Now Tapped
Submit Order Tapped
Payment Tapped
Payment Applied
Payment Authorized
Payment Captured
Payment Adjusted
Payment Refunded
Payment Voided
Print Checks Tapped
Checks Printed
Check Reopened
Gratuity Added
Gratuity Removed
Item Added to Order
No Sale
Check Added
Check Submitted
Table Seated
Table Moved
Finalized
Item Added to Order
Item Removed from Order
Item Added to Check
Item Moved to Check
Checks Merged
Payment Printed
Item Adjusted
Gift Card Reload
Item Adjustment Removed
Update Number in Party
Age Verified
Check Adjusted
Check Adjustment Removed
Check Printed
(Current as of 2019 (OE-12036))