NorthStar Order Entry iOS/iPad Log Retrieval

The NorthStar Order Entry iPad contains logs that can be attained through Bomgar access.

Bomgar Remote Access

• Follow the steps in https://cbsnorthstar.atlassian.net/wiki/spaces/ORDERENTRY/pages/2620981343 in order to access remote access the client’s iPad through Bomgar.

Log Retrieval

• Open up your remote connection through Bomgar.

• Tap the File Transfer tab.

• The iOS logs is named eo_app_1.log

• Transfer the log file to your pc and access.

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