Below are some of the error messages that payment processors may return. (These messages are returned by the processor, not by Order Entry.) The processor messages display on the app screen and within the Mercury.log file from Order Entry.
Refer to the attached Mercury Error Messages PDF (at bottom) for a complete list of Mercury processor messages.
Mercury Payment Systems
| Value | Description |
|---|---|
| DECLINE | Authorization was declined based on issuing bank response. Card brand regulations stipulate that declines should not be re-attempted but should be followed-up with a request for a second form of payment. |
CALL ND Referrals | Issuer has placed a notice on the card and requests the merchant to call for a Voice Authorization. |
| PIC UP | Authorization Declined; authorization network requests picking up the card and reporting. See card brand regulations for details and appropriate action. |
| DECLINED-CV2 FAIL INVLD CID | Card brand response for CVV2 mismatch. |
| INVALID EXP DATE | Expiration date entered is incorrect, invalid or no longer current. |
| NO TRAN FOUND | Failed Reversal attempt. |
| INV ITEM NUMBER | Typically triggered by an invalid RefNo used in VoidSales or an Adjust. |
Mercury: XML Transaction Response Details (PDF)
FDMS (First Data)
| Value | Description |
|---|---|
| REV OUTSIDE WIN | Reversal Outside Window: Reversal transaction was received, but the original matching authorization request was processed more than 25 minutes ago and is no longer eligible to be reversed. (Applicable to Credit Host Capture only) If the POS has received a RW response (25 minutes after the original Authorization), the transaction cannot be reversed (voided). The Merchant must issue a refund. Action: If possible and the card can be present, run a general refund for the amount or contact the processor for reversing the charges. |