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For troubleshooting, see: NorthStar Order Entry: Lantronix + Scale data inconsistency troubleshooting

This guide is relevant for the following models:

Lantronix UDS2100 (2-port) Lantronix EDS4100 (4-port)



IMPORTANT NOTE:
Do NOT simultaneously install more than one Lantronix device at the same location. Default IP conflicts may occur if set up at the same time.

GET INSTALLATION FILES: 

  • Go to: \\hq-file1\Shared\Install\NorthStar\NorthStar Order Entry\NSOE Peripherals\Lantronix - Serial to IP 
  • Copy the following files from the site to your local desktop where the software will be installed: 
    • Device Installer
    • Secure Com Port Redirector
  • Open the Device Installer folder
  • Run setup_di_x86x64cd_4.4.0.2

  • When installation is complete,click the Device Installer program.
  • Any Lantronix devices on the network should appear. (See screenshot.) If they do not, click Search.
  • Select your device
    • Click Assign IP. You can assign an IP automatically or assign a static IP.

  • After the IP address has been assigned, enter the IP address of the device into the browser to log in to the device's web configuration.

  • Alternate: The web configuration pages are also accessible in the Device Installer:
    • Click on the device
    • Click on the Web Configuration tab on the right

  • Each device has its own web configuration page:
    • UDS2100 (2-Port) - You don't need to change any settings. Web browser login: NONE
    • EDS4100 (4-Port) - You don't need to change any settings. Web browser login: admin/PASS

  • Open the Secure Com Port Redirector folder
  • Run setup_cpr_x86x64cd_4.3.0.3 to install the 2nd program. This allows port assignment to the Lantronix boxes. 

  • CPR Manager should now be installed.  
    (IMPORTANT NOTE: Inaccessible ports will be automatically detected on the left side under the Com Ports section)

 

  • Click Search For Devices. 
  • Lantronix devices currently on the network will appear in the lower pane.
  • Double-click the device name
    • The com ports available for the device will be shown. In the example at right, a 2-Port (.200) and the 4-Port (.38) device are expanded.

  • Click Add/Remove on the top left to display all assignable virtual ports.

  • For a 4-port device, flag the next 4 available ports
  • Click OK 

(NOTE: To remove the virtual ports, deselect the virtual ports and click OK. Click Save at the top)

  • The new ports are now highlighted in red and display (New) next to them. 

  • Select the first new Com. Its settings will appear in the right pane.
  • Scroll down and find the Service, Host and TCP Port section. 

  • Select the empty field below the Host column
    • In the Host field, type the IP address of your device

    • In the TCP Port field, type the corresponding TCP Port (See screenshot)

      The first TCP port on these Lantronix boxes will always be 10001; in succession, the next would be 10002, 10003, 10004, etc. This is determined by the number of physical ports on the Lantronix box.

  • The edited virtual port is now the first physical port of the Lantronix Serial-to-Ethernet Device. In the example, Com 7 is now physical Port 1 (TCP Port 10001).


IMPORTANT: If you attempt to double-click to add the TCP port to the Host, the device's TCP port list at the bottom will shrink (screenshot below). To show the available TCP Ports, expand the list. To expand the list, click on an inaccessible Com port or away from the box. 

  • Click on the next virtual com port you're going to assign. In this example, Com 8. 
  • Repeat the previous steps; scroll down until you get to the Host and Service section of the Com's settings. 
  • Click in the field below the Host column
  • Manually add the device's IP address under Host then its second TCP Port, 10002.

  • Repeat the process until you have added all of your ports.
  • Click Save at the top.
  • When finished, go to ECM > Peripherals to add the ports to their corresponding devices.

Example: If a Customer Display Unit is attached to physical port 1 of the Lantronix box and Com 7 is associated with physical port 1, enter Com 7 in the Customer Display Unit's settings under Peripherals.

  • Linked devices can now communicate with the server.

  • When setting up a Lantronix and CPR for use with a VX805 credit card terminal there are two additional drivers that need to be installed on the Order Entry server in order for the VX805 to be able to communicate with the server and CPR manager. 
  • These drivers are normally associated with NetEPay but they MUST be installed even if the site is not using EMV (NetEPay is only needed when site is using EMV)
  • The drivers can be downloaded from the Datacap Systems page: http://www.datacapepay.com/epay50/2946/
  • Make sure you are getting the correct drivers and that they are the most recent version
  • Once the drivers have been installed the Order Entry server will need to be rebooted and the payment device reinitialized from the iPad once everything is back up.


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