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Summary 

A cashout is usually done at the end of the server's shift in order for the server to report any cash they've received in payment from customers. This is done to balance the transactions and ensure there are no overages or shortages. 

The app allows the user to cash out more than once per day. If a server is working a split shift, for example, they would cash out for each shift worked that day. 

Automatic cashout:

  • An automatic cashout occurs at the end-of-day (EOD) for pending cash-outs for manager or users that don't use the time clock. System daily close time is set under Sites > Store Hours tab. 
  • An automatic cashout also occurs at the end of the pay period for all pending cash-outs for time clock users. If, for instance, the restaurant's pay period time occurs after the end-of-day, all pending cash-outs for time clock users are also automatically cashed out. Start of Pay Period Date/Time is set under Sites > Store Hours tab. 


All open checks must be closed and unassigned from all locations for a user to cash out. 

ECM Configuration

Setting - Reset Total Sales 

The site can choose to either display a cumulative sales total for the day for each server or to reset the sales totals to $0 each time the server cashes out. 

This is a site-level setting found on the Reports tab of the Site in ECM.  

To configure sales to be reset with each cash-out: 

Note: If this is not checked, the printed cash-out will reflect the total sales of the user for the entire day. 

Job Permissions 

Job permissions are set in ECM that allow a user to: 

  • View/finalize/print entire house cashout
  • View/finalize/print others' cashouts
  • View/finalize/print own cashout

Most jobs will be allowed to manage their own cashout; managers and leads are generally permitted to manage others' cashouts and the house cashout. 

Operation 

All open checks must be closed and unassigned from all locations for a user to cash out.

  • On the Location Manager, tap the user name to show the User Options: Time Clock and Cash Out

  • Tap Cash Out (loading indicator may display briefly) 

Own cashout - Single shift

  • The report displays: 
    • User's transactions 
    • Current date (date selector; see below) 
    • Pending Cashout (button)
    • Run Report (button)
    • Printer (button)
    • Finalize (button) 

  • Date selection: Date can be changed by tapping the date selector and selecting a new date

  • Print report: Tap the printer icon and select a printer to print to
  • Finalize - Tap Finalize to finalize the cashout 
  • If there are unfinished transactions, an error message will be displayed. Complete the transactions prior to cashing out by tapping the listed check then Go to table. 


  • If the user is still assigned to a location, an error message will be displayed. The manager must remove the location assignments prior to the user cashing out. 

  • After tapping Finalize, a confirmation message "Cash out complete" will be shown

Own cashout - Multiple shifts

  • If a user has worked multiple shifts, they may have more than one cashout to finalize, as indicated by the number indicator next to Pending Cashout

  • Tap Pending Cashout to display the pending cashouts


  • Select a cashout to display, view or print a report for a specific shift cashout 
    • Note: Finalize is not available when a user is viewing one shift and has multiple shifts to cash out 


  • Finalize - To finalize all shifts, tap Pending Cashout to select from the drop-down list; tap Finalize (Confirmation message will display) 

Others' cashouts 

  • Pre-condition: A user must have permission to manage others' cashouts in order to view others' records and finalize 
  • Tap the user icon ("blue man") to display the users who have pending cashouts
  • Select a user; tap Finalize to finalize the user's cashout

Entire House Cashout -  pending 

OE-9082

ECM Cashout Report  

  • To view the cashout report in ECM, go to Reports > Cashouts

  • Select a site and the date and time; default is the current date

  • Click Refresh Report 

  •  The records in the cash-out report are grouped by employee name. 

  • Shift cashout records are displayed separately on the report

  • The report can be exported to PDF, Excel or CSV format 


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