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Printers are configured in multiple areas in ECM:

  • Sites
  • Areas
  • Menu item

Sites

Before configuarion, install the printer software on the windows server. (See "How to Install a Check or Prep Printer".)

To configure a printer in ECM: 

Go to Sites > select site > select Printers tab. 

 

To add a printer: 

  • Click Add Printer
  • Enter the printer information: 
    • Name - Enter the printer name exactly as it is named in the windows control panel (including any capitalization). 
    • Description - Enter a description for the printer.
    • Model - Select the model of the printer.
    • Has Cash Drawer -  Check this box if there is a cash drawer plugged in to the printer.
    • Disabled - Check to enable/disable the printer for the site. 
    • Group by Seat Number - Check to enable/disable printing items grouped by seat number.
    • Failover Printers - Use the drop-down to select printers to route to in the event that the selected printer is unavailable (out of paper, paper jam, turned off, etc.)
  • Save to save the information or Cancel to discard the information and return to the Printers screen.

 

To edit a printer, click the edit (pencil) icon to open the dialog box and make changes. 

 

Print Route Override

Configure Printer Failover (Redirection)

Printer Redirection

 

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