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Summary

The Guest Facing tab under Sites is used to manage a portion of the entirety of what a guest sees when using the device. Many settings such as favorites, toggling web browsing access and selection of gratuity suggestion can be configured through this pathway.

Configuration

Settings

Settings includes features that can be enabled or disabled depending on preference.

ButtonDescription
Pre-Order EnabledToggle access to pre-ordering
Favorites and Membership EnabledIn guest-facing mode, allows user to create and manage membership account and save favorite items fo easy ordering
Web browsing enabledToggle access to web browsing; if enabled, enter a default URL (format: http://www.sitename)
Payment Not AllowedToggle for Kiosk Mode to bypass guest payment and send items immediately to the kitchen once orders are submitted.
Guests can pay server or cashier later. (Similar to deli service.) When selected, "I want to pay" button does not appear on guest-facing UI. 

Need Something Button

Need Something? can be used to display the Convenience Center or to ask for assistance.

ButtonDescription
Display Convenience CenterOpens a window with the Convenience Center
Call a server immediatelyNotifies a server to the device's location 

Languages

Localization and the allowances of multiple language support on Guest Facing and Kiosk.

ButtonDescription
Enable Multiple languages

Flag to allow translation of text to multiple languages; user can set a default language for the site

    • Supported languages
      1.  English
      2. Japanese
      3. Spanish
      4. Italian
      5. Chinese

Gratuity Selected by Default

Gratuities are applied at the end of the workflow for payment of an order. The default gratuity choices are the same as the suggested gratuities on the Receipts tab.

ButtonDescription

None

No gratuity is selected by default
Suggestion One - 10.00%A 10% gratuity is suggested
Suggestion Two - 15.00%A 15% gratuity is suggested
Suggestion Three - 20.00%A 20% gratuity is suggested
Other - Guest filled amountThe guest enters their own gratuity


Kitchen Hours

Set the menu open and close hours. This is to access the menus in the guest facing app. 

Surveys

This will give you the option to add surveys

Setup:

Click Sites > Surveys


Click Add Survey and type survey name, intro and outro



Click Survey Questions tab > click Add Question to create survey questions 



Click initial Survey tab > click Set Questions. Drag and drop questions you've created from previous Survey Questions tab.



Return to Guest Facing tab, click Surveys tab and enable surveys

Operation: Access Guest Facing

Attach to a table that is in guest-facing mode. Tables can be configured in Enterprise Content Management to be in Guest-Facing mode. When logged in as a staff member, tap Log out to access guest-facing.


The guest-facing home screen will differ depending on how the site is configured. In this example, it shows featured items or categories. Tap Start ordering... to dismiss the featured items page and order from the menus.

        



Related Articles:

Operation Mode: Guest Facing

Credit Card Pre-Auth - Guest UI





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