Sites can administer loyalty programs to encourage customer loyalty by allowing customers to earn and redeem rewards. Synergy Loyalty Solutions is a loyalty and gift card provider that can be integrated with CBS NorthStar Order Entry.
Attach an existing customer
A customer must be attached to a check to redeem loyalty rewards.
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- If confirmed, the loyalty account is attached to the check and the message Customer attached to order. is shown. A numeric indicator is shown on the customer icon to show the number of accounts attached to the check.
- If the system is unable to match, an error is created.
Add a new customer
- Tap the customer icon on either the check ordering or payment screen.
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- If successful, the loyalty account will be attached to the check and the message Customer attached to order. will be shown. A numeric indicator will be shown on the customer icon to show the number of accounts attached to the check.
- If the system is unable to match, an error will be created.
Redeem rewards
- Order item(s); send to the kitchen
- Tap Payment; the Rewards screen will automatically pop up and qualifying rewards for the ordered item(s) will be shown
- If applicable, make any adjustments to quantity to be redeemed
- Tap Redeem
- The offer will be applied to the item and the view will return to the originating screen (payment screen or ordering menu screen)
- The redeemed reward is displayed below the menu item
- Note: Currently, the adjustment is not shown under the Adjustments on the check
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