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- A discount is an adjustment that changes the price of the ordered item by subtracting a specified percentage or dollar amount from the advertised price.
- A discount indicates that the ordered item was delivered to the customer, and the price is less than the advertised price due to the hospitality provider removing a defined amount; the customer assumes financial responsibility.
- Examples of when an item may be discounted include: special pricing, employee pricing, partial discounting due to customer complaints about slow/poor service, etc.
- The maximum discount that can be applied is the full price of the ordered item; discounting never provides money back to the customer (e.g., discounts never make the ordered item price less than zero).
Multiple discounts can be added to any non-voided or non-comp'd item. Discounts are sorted and their effect on the item's final price are recalculated as they are added (see below).
- When there is more than one discount to be applied, discounts are applied in the following order:
- Combo or check level adjustments (manifested as dollar adjustments)
- Dollar amount adjustments
Percentage (lowest to highest)
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A discounted item can be comp'd or voided after the discount has been applied. If a discounted item is comp'd or voided (due to customer complaint, VIP service, etc.), the discount is removed from the item and no longer applies. Only the comp or void applies to the item. |
Refund
- A refund is an adjustment that can only be applied to a check that has been closed.
- After re-opening a closed check, a user may navigate to the adjustments screen and select refund from the available adjustment types.
- A refund will reimburse the customer for the applied amount of revenue received.
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