Summary
NorthStar online ordering can be configured from this page.
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This documentation is only for NorthStar online ordering. To configure third-party online ordering using the Web Ordering API, go to Sites > Integrations > Web Ordering API.  |
Summary
A site or sites can be configured in ECM to enable guests to place orders and complete order payment online. NorthStar Online Ordering is configured from the Online Ordering page.
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An account feature toggle must be enabled for your account to use this feature: Enable ECM Web Ordering Please contact your NorthStar representative to have this feature enabled for your account. |
Configuration
Go to Sites > Online Ordering. To enable the site for online ordering, select Enabled for Online Ordering. The online ordering configuration settings will be shown.
When selected, a number of settings are shown allowing the site to configure online ordering as needed.
Most settings are self-explanatory, such as allowing pre-orders, takeout orders, displaying web menus on the site and allowing payment at the store instead of taking payment online. Other settings:
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Settings
- Select the settings needed for your site.
- Online Ordering Menu - Select the menu to be used on your online ordering site
- Web Ordering Displayed Hours of Operation - Text field. Enter the hours of operation to be displayed on the online ordering site. Online Ordering Menu - Select the menu to be displayed on
- IP Address - Enter the external IP address of the online ordering site.
- Enable Delivery
- If Enabled is selected, a Delivery Message text field will appear, allowing the site to enter a message to be displayed
- If Disabled is selected, the Delivery Message field will not appear.
- If Enabled is selected, a Delivery Message text field will appear, allowing the site to enter a message to be displayed
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- is hidden.
Hosted credit card processor
- Select the credit card processor to be used for online ordering payment. The required information varies by processor selected.
- Shift4: Enter the Auth Token provided by Shift4; click Request Access Token. The Access Token will be populated with a masked value.
- Shift4: Enter the Auth Token provided by Shift4; click Request Access Token. The Access Token will be populated with a masked value.
Payment Options
- Pay now - Allows the user to pay during online (default)
- Pay at store - Allows the user to pay at the store
At least one selection is required.
- If only one is selected, it becomes the required payment option.
- If both are selected, the guest can choose their payment method during the online ordering process.
- If the guest chooses to pay at store, they will be presented with a message and receipt options.
- If the guest chooses to pay now, they will be presented with the payment workflow to complete their payment online.
Configuration tabs
Kitchen Hours
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Click in a field to enter or edit start time and end time for kitchen hours available for online ordering.
Site Image
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Click Change Image to open the Media page and select an image for the site displayed in online ordering.
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Delivery Locations
Enter one or more delivery locations available for the site.
- Click Add Location
- An editable field will be created under Location Name; enter the name of the location(s) to appear on the online ordering site
- If Limited Delivery is selected, the location will not appear on the online ordering site.
- Click Save Changes to save or Cancel Changes to discard changes.
Save, Cancel, Apply
After configuring site as desired,
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click:
- Save to save changes on all pages and close the window
- Cancel to discard changes on all pages and close the window
- Apply to save changes on all pages and remain on the page
Related articles
/wiki/spaces/ORDERENTRY/pages/314834945
Features and Improvements - ECM/NorthStar Online Ordering Release 2020-05-27 - Online Ordering capability to pay at store or online