Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: archive doc

Summary

The Guest Facing tab under Sites is used to manage a portion of the entirety of what a guest sees when using the device. Many settings such as favorites, toggling web browsing access and selection of gratuity suggestion can be configured through this pathway.

Configuration

Settings

Settings includes features that can be enabled or disabled depending on preference.

ButtonDescription
Pre-Order EnabledToggle access to pre-ordering
Favorites and Membership EnabledIn guest-facing mode, allows user to create and manage membership account and save favorite items fo easy ordering
Web browsing enabledToggle access to web browsing; if enabled, enter a default URL (format: http://www.sitename)
Payment Not AllowedToggle for Kiosk Mode to bypass guest payment and send items immediately to the kitchen once orders are submitted.
Guests can pay server or cashier later. (Similar to deli service.) When selected, "I want to pay" button does not appear on guest-facing UI. 

Need Something Button

Need Something? can be used to display the Convenience Center or to ask for assistance.

ButtonDescription
Display Convenience CenterOpens a window with the Convenience Center
Call a server immediatelyNotifies a server to the device's location 

Languages

Localization and the allowances of multiple language support on Guest Facing and Kiosk.

ButtonDescription
Enable Multiple languages

Flag to allow translation of text to multiple languages; user can set a default language for the site

    • Supported languages
      1.  English
      2. Japanese
      3. Spanish
      4. Italian
      5. Chinese

Gratuity Selected by Default

Gratuities are applied at the end of the workflow for payment of an order. The default gratuity choices are the same as the suggested gratuities on the Receipts tab.

...

Return to Guest Facing tab, click Surveys tab and enable surveys

Operation: Access Guest Facing

Attach to a table that is in guest-facing mode. Tables can be configured in Enterprise Content Management to be in Guest-Facing mode. When logged in as a staff member, tap Log out to access guest-facing.

Image Modified


The guest-facing home screen will differ depending on how the site is configured. In this example, it shows featured items or categories. Tap Start ordering... to dismiss the featured items page and order from the menus.

...

Operation Mode: Guest Facing

Featured items/categories

Suggested Gratuity

Receipts - archiveCredit Card Pre-Auth - Guest UI