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Without Twilio credentials, restaurant sites will not be able to utilize the features: Text to Pay or Dispatch Dashboard.
Twilio Account
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A new phone number might need to be implemented for an ECM Instance. This is how you purchase a phone number from Twilio. (Approval needed by Product Owner/CTO/CEO first.)
- Click Explore Products on left panel of the dashboard.
- Click Phone Numbers under Super Network
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- Click Manage
- Click Buy Number
- Input search criteria. (Utilize Advanced Search for access to beta numbers and specific requirements.)
- All purchasable numbers will be listed.
- Click on Buy
- Click Active Numbers under Manage to display all purchased phone numbers.
- Phone numbers will display the city they are connected to.
- Active Configuration will display what the Webhooks that are currently utilizing the phone number (if applicable).
Apply Twilio Data to ECM Instance (SQL)
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This section is for employees trained in SQL. If you are unaware of how to utilize these queries, please speak to your shift - lead on escalation procedures. |
Now that you have an Account SID, Auth Token, and phone number. You , you can run this SQL query to apply the changes to the ECM.CLOUD database. These specific queries will change the values in the DBO.SYSTEMSETTINGS section of the database.
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- Press CTRL+N for a new SQL Query page.
- Enter the query below and change the set value sections to their indicated changes. (i.e., Auth Token, Account SID, etc.), then click Execute.
Begin transaction update [ecm.cloud].[dbo].[SystemSettings] set value ='Auth Token' where SystemSettingId ='F3CA754B-9B7B-493A-B622-00CDAE43445F' update [ecm.cloud].[dbo].[SystemSettings] set value ='Account SID' where SystemSettingId ='C73ABD0C-F803-4341-992D-2EE72FF2393F' update [ecm.cloud].[dbo].[SystemSettings] set value ='Phone Number' where SystemSettingId ='E249932E-F457-4F8B-A94E-5826BC46F065' Select * from SystemSettings where name like '%twilio%' Rollback Select * from SystemSettings where name like '%twilio%' |
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- This initial query will show the differences in the changes, comparing them with a before and after look, because of the Rollback clause.
- After review, change Rollback to Commit.
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