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The following diagram illustrates the flow for printer redirection:
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Examples
Consider the following example:
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In this example, a receipt is printed on Check-2 and a message appears on the all staff interface interfaces that Check-1 is printing to Check-2. Continued failovers to Check-2 do not generate on-screen messages.
Example 2
- An employee is trying to print a receipt to Check-1
- Check-1 is out of paper
- Check-2 has a paper jam
In this example, a receipt is printed on Check-3 and a message appears on the all staff interface that interfaces that Check-1 is printing to Check-3. Note that redirection only follows the failover printers specified for the original intended printer, Check-1. Continued failovers to Check-3 do not generate on-screen messages.
Example 3
- An employee is trying to print a receipt to Check-1
- Check-1 is out of paper
- Check-2 has a paper jam
- Check-3 doesn't exist
In this example, a receipt is printed placed into the Check-1 print queue and a message appears on the all staff interface that interfaces that Check-1 has a document queued. Once Check-1's issue is resolved, the document prints. Continued failovers to queue do not generate on-screen messages.
Example 4
- An employee is trying to print a receipt to Check-1
- Check-1 doesn't exist
- Check-2 has a paper jam
- Check-3 doesn't exist
In this example, a message appears on the staff interface that attempted the print that Check-1 does not exist.
Setting Up Printer Redirection. Continued failures do generate on-screen messages.
Set up printer redirection in ECM
Printer redirection is managed in ECM in the Sites -> Printers interface. Use the following steps to configure Printer Redirection. The user must have Site editing role.
- Log into in to ECM.
- Click the order entry buttonOrder Entry.
- Click the Click Sites menu.
- Click the Click Edit button of for the site in for which you wish to configure printer redirection.
- Click the Click Printers tab.
- Ensure that the printers that you wish to redirect from and to exist. If not, add those printers.
- Click the Edit button of the Click the edit (pencil) icon for the printer that you wish to have redirect. The Edit - Printer dialog opens:
8.
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Under Failover Printers, select up to three printers to which the printer should redirect. When failing over, NSOE will attempt to print in the order specified (from 1 to 3). Select None Selected to specify no failover for a given position.
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9. Click Save
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Failover printers are sent to the site on a Site deploy.
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