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REV OUTSIDE WIN

Reversal Outside Window:

Reversal transaction was received, but the original matching authorization request was processed more than 25 minutes ago and is no longer eligible to be reversed. (Applicable to Credit Host Capture only)

If the POS has received a RW response (25 minutes after the original Authorization), the transaction cannot be reversed (voided). The Merchant must issue a refund.

Action: If possible and the card can be present, run a general refund for the amount or contact the processor for reversing the charges.




Reference: https://support.gingrapp.com/hc/en-us/articles/360004755531-Credit-Card-Error-Codes