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  • Log into ECM Instance server (ECM Instance Edge1 Callaway Edge1, East Lake Edge1, Dornoch Edge1, etc. in Bomgar).
  • Open SQL Management Studio.
  • Click ecm.cloud under Databases.
  • Right click dbo.SystemSettings and choose Select Top 1000 Rows. 

...

Begin transaction
update [ecm.cloud].[dbo].[SystemSettings]
set value ='Auth Token'
where SystemSettingId ='F3CA754B-9B7B-493A-B622-00CDAE43445F'
update [ecm.cloud].[dbo].[SystemSettings]
set value ='Account SID'
where SystemSettingId ='C73ABD0C-F803-4341-992D-2EE72FF2393F'
update [ecm.cloud].[dbo].[SystemSettings]
set value ='Phone Number'
where SystemSettingId ='E249932E-F457-4F8B-A94E-5826BC46F065'
Select * from SystemSettings
where name like '%twilio%'
Commit
Select * from SystemSettings
where name like '%twilio%'
  • Navigate to C:\inetpub\ECM\ECM\
  • Edit ecm.web config
  • Change the Phone Number section and input the new number purchased.
  • Save and Close
  • Completed.