If the "Need Something?" button is selected from the Home Bar the customer will be presented with the convenience center popup. Here a customer may call their server, check their gift card balance, order convenience center items (configured in ECM), and select refills and reorders.
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Summary
In guest-facing mode, the Convenience Center provides quick, easy-to-find functions that the user can access without the assistance of staff.
Configuration
Configuration for the convenience center is addressed in Sites, Convenience Center Categories (if applicable) and Menu Items (if applicable).
Site
- In ECM, go to Sites > Guest Facing
- Under Need Something Button, select Display Convenience Center
- Click Save
Convenience Center Category
To display items for quick ordering in the convenience center, create a convenience center category and add menu items to the category.
- Go to Categories > Convenience Center Categories
- Click Add Category to add a Convenience Center Category
- Click Edit to edit an existing category
- Check Active
Menu item
- Select menu items to add to the convenience center category
- Deploy changes
Operation
To use the convenience center:
- Tap Need Something from the home bar in guest-facing mode
- The pop-up will display quick, easy-to-find functions that the user can access without the assistance of staff:
- Call my server
- Check gift card balance
- Quick Orders - These are the items added to the convenience center categories in ECM
- Refills and Reorders - Previous orders that can be refilled or reordered can be displayed here
- Place my order - Tap to submit order
Related articles
General (menu item)
Add/Edit a Convenience Center Category