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- Log into ECM.
- Click the order entry button.
- Click the Sites menu.
- Click the Edit button of the site in which you wish to configure printer redirection.
- Click the Printers tab.
- Ensure that the printers that you wish to redirect from and to exist. If not, add those printers.
- Click the Edit button of the printer that you wish to have redirect. The Edit - Printer dialog opens
. - Under Failover Printers, select up to three printers to which the printer should redirect. When failing over, NSOE will attempt to print in the order specified (from 1 to 3). Select None Selected to specify no failover for a given position.
- Click the Save button.
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Failover works both with Prep and Guest Check printing. Below is a picture of a normal prep ticket and another one that has been redirected.