Need Something? (Convenience Center/Call server)

Summary

In guest-facing mode, the guest can tap Need Something? to access either the Convenience Center or to call a server for assistance, depending on the site's configuration.

The Convenience Center provides quick, easy-to-find functions that the user can access without the assistance of staff.
Call a server immediately sends a request to the server

Configuration - Convenience Center

Menu items can be configured to be ordered from the Convenience Center's Quick Orders feature.

Categories: Add a convenience center category
Menu items: Select the convenience center category to be applied to menu items that will be available for quick orders
Site: Select Display Convenience Center in Guest Facing

Add Convenience Center Category

To display items for quick ordering in the convenience center, create a convenience center category and add menu items to the category.

Go to Categories > Convenience Center Categories

Click Add Category to add a Convenience Center Category or edit (pencil icon) an existing category
Enter Name and Description
Select Active
Click Save to save changes or Cancel to discard changes

Select convenience center category for menu items

Edit menu item
Select the convenience center category to be applied to the menu item
Save and deploy changes

Site

In ECM, go to Sites > Guest Facing
Under Need Something Button, select Display Convenience Center
Click Save

Convenience Center Operation

Tap Need Something? from the home bar in guest-facing mode
The pop-up will display quick, easy-to-find functions that the user can access without the assistance of staff:
- Call my server
- Check gift card balance
- Quick Orders - These are the items added to the convenience center categories in ECM
- Refills and Reorders - Previous orders that can be refilled or reordered can be displayed here
- Place my order - Tap to submit order

Configuration - Call a server immediately

On the Guest Facing tab, under Need Something Button, select Call a server immediately
Save and deploy changes

Operation

Tap Need Something?
A pop-up message advises that the request for assistance has been sent to the server

A chit also prints to notify the server