Operation Mode: Drive-thru

Owned by Eric Dobyns (Unlicensed)
Last updated: Jun 07, 2016 by Rose Eliff (Unlicensed)

Summary

Drive-thru mode operates in much the same manner as Counter service. In Drive-thru mode, items are sent to the kitchen at the time they are ordered.

As each order is taken, it can be paid and then either parked, marked complete or finalized. A parked session is retrieved and finalized after the order is delivered to the customer.

Drive-Thru Configuration

There is an operation mode that takes the order process through a particular work flow defined to handle the needs of drive-thru.

To enact drive-thru, the user must create a location and define the Default Operation Mode as Drive Thru.

The setting is saved and published to the restaurant. The end user attaches to that location to use drive-thru operation mode.

Process Flow

There are four distinct steps in drive-thru operation mode: Take Order, Take Payment, Deliver Order, Finalize 

  1. TAKE ORDER
    The order taker is responsible for taking the order and sending it through to the next step of the process.
    1. The order taker enters the items a guest wants and taps Done. 


  2. TAKE PAYMENT
    The role of payment taker is used when there are two or three windows in the drive-thru process.
    1. The payment taker taps Checks.

    b. The system will show a list of the open UNPAID checks
    Note: The types of orders shown can be selected from Order Types (2nd image) 

     

Check state filters: The following filters are used to show a list of checks in each state: 

    • Paid - Orders that are paid but not finalized. This would be used when there is a "Pass Out"-only window.
    • Unpaid - Orders that are not paid nor finalized. This is typically the second disposition of an order.
    • Parked - Orders that are parked due to a delay in delivering the order to the customer. This allows the restaurant to move the line forward.

c. UNPAID orders are in the same order as the cars in the drive-thru

    • Tap an order to display a preview of the order

    • Tap Open to open the order and take payment. This takes the employee to the payment screen.
    • Take payment for the order and give change to the customer (if required)

3. DELIVER ORDER TO CUSTOMER

  • The next screen will prompt the PAYMENT TAKER to do one of the following three functions:
    • PAYMENT COMPLETE - If there is a pass-out window, the payment taker marks the check Payment Complete; the pass-out person finalizes the order
    • PARK ORDER - If there's a delay in delivering the order, the payment marks the check Park Order and asks the customer to park and wait
    • FINALIZE - After the order is paid for and delivered to the customer, the check is finalized. No additional actions are needed. 

4. FINALIZE ORDER

  • See options under Deliver Order 

 

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