Blog

Release Date: 6/15/2017

Announcing NorthStar Order Entry Version 4.2!

What’s New

This software update includes but is not limited to:

  • Device stability improvements, bug fixes.
  • New and/or enhanced features.
  • Further improvements to performance and design.

 Clients may contact their implementation team manager or sales person to request activation of any of the new features.

New features

  • Paytronix gift cards via PAX device – Supports gift card processing through the PAX gateway (FDMS, TSYS, Heartland, Slipstream)
  • Multiple card processors – Supports use of multiple processors (Slipstream, Vantiv, etc.) for gift card transactions (activate, inquire, reload, redeem); includes change to ECM payment configuration
  • Check search – Displays owner name on previous days’ checks
  • Receipt – Supports ability to consolidate like items on receipt

 

Improvements

  • Components/serving options – print items and prices on receipt
  • Gift cards
    • Supports ability to add gift card tips and adjustments
    • Display gift card balance on receipt
    • Allow gift card payment by guests in guest-facing or kiosk modes, or from guest payment button
  • Multiple location maps
    • Supports creation and display of table maps for multiple locations (e.g., bar, patio, dining room, banquet room, etc.)
    • Return to last location map used
  • Reports
    • Check and payment detail expanded on daily sales and cashout reports
    • Display check and payment info on device daily sales report
  • Check Search – Allows filtering by guest identifier, check number or location number
  • Credit card payments – Allows server log out from payment screen to collect payment signature
  • Scales – Print weight on check receipts (to conform to state requirements)
  • PAX Certification – FDMS, TSYS, Heartland
  • Seat number
    • Supports setting a seat number prior to ordering menu items
    • Seat number is associated with subsequent items ordered until changed
  • Credit card refund – Support the ability to perform a credit card refund and then void the refund on the same day
  • Training mode – improve UI to better indicate when user is working in training mode
  • Customer account – Add loading indicator during phone number search
  • Time Clock – Remove display of user key codes on time clock views and printouts
  • Print check – Supports ability to print closed check when not attached to a location (table)

 

 

Fixes

  • Adjustments
    • Error when comp was applied to reduced/discounted combo type
    • Display balance due on summarized adjustments
    • Refresh view when applying void on combo
    • Display comp and void reasons correctly on check and menu items
  • Check Search
    • Delivery orders – prevent dispatch of closed checks
    • Display combo price on search results
    • Addressed and improved search criteria
    • Show checks for gift card cashout transactions
  • Gift cards, loyalty
    • Rewards pop-up – launch when attaching customer after order is sent
    • Message displays when gift card reload exceeds max limit
    • Ability to reload $0 balance gift card
    • Close transaction window after using external card reader
    • Gift card – Ensure previous number is not retained
    • Gift card redemption fail – display proper error message
    • Display correct balance on gift card auth slip
    • Corrected issues when adding tip to gift card
  • Guest-facing UI
    • Corrected staff UI to guest UI issue when adding customer
    • Convenience Center – resolve issue regarding refillable drinks
  • Location/Table management
    • Device defaulted to last kiosk location on launch after device as detached from location
    • Stabilized display of location map(s)
    • Server and session owner assignment issues addressed
    • Server assignment management – prevent attaching to location
    • Dismiss location map when accessing attached location
    • Multiple locations – name cannot be blank or duplicate
    • Resolve overlapping table maps after device is idle
  • Menu Manager – Item made unavailable was overwritten by ECM publish
  • Ordering
    • Combos
      • Prevent quantity ordering of qualifier within combo
      • Corrected adjustment issues in ordering, payment and receipts
      • Build combo workflow resolved
      • Item options corrected
      • Qualifier incorrectly added to combo on adjust
      • Ungroup of sent order returns correct original pricing of qualifiers
      • Correction to $0.00 pricing on receipts
      • Item quantity – reflect number of qualifiers not including combo menu item itself
      • Adjustments created incorrect Session Totals
      • Qualifiers displayed incorrectly when two or more combos ordered
      • Automatic gratuity display shown on check at payment
      • Resolved session locks when synchronizing using two iPad devices
      • Items sold by weight – disallow reorder/modify options
      • Corrected pricing issue on layered components
      • QSR KDS system – addressed issues with components, etc.
      • Add Cancel to Guest Identifier window
      • Allow correct number for “First # of components are free” setting
  • Payments
    • Credit card payment – honor disabled payment flag
    • Resolved payment issues using gift card, tip and credit card
    • Revised add tip functionality for gift cards and other payment
    • Honor tip setting (enabled/disabled)
    • Resolved .01 payment issue
    • Alternate payment
      • Stabilized payment functions
      • Honor disable/enable setting
      • Refunds
        • Quantity not incremented in refund transactions
        • Cash received does not display refund amount
        • General refund – display negative amount for refunded tip
        • General refund to gift card on PAX device – correct false fail message
      • Finalize re-opened check from previous day with remaining balance
      • Honor setting for permission to manage tips
  • Receipts
    • Print transaction amount on auth/merchant slip
    • Display Swipe or Manual Entry entry method correctly
    • Discounts resulted in incorrect totals displayed
    • Honor “consolidate like items” setting
    • Honor flag to disable email guest receipt
    • Print cash tendered amount
    • Transparent Print all checks button (location menu) printed invalid receipt
  • Reporting
    • Reconcile refunds on adjustment report and daily sales report
    • Reconcile time reports on app and thick client
    • Adjustments report – corrected Summary/Detailed toggle after print
    • Daily Sales Report
      • Display labor categories and data
      • Report by area corrected
      • Corrected report loading issue
      • Include gratuity and gratuity tax on print version of report
      • Voided credit card authorizations were misreported as unfinished transactions
      • Time report
        • Business date/time zone issues addressed
        • “No data” issue resolved
        • Correction to clock-in-only function
        • Display clock-out time
        • Honor setting to show only clocked-in users
      • Payments report – Print user and payment information
      • Gift Card payment report – Display gift card transactions on print out (not credit card)
      • Print types include PDF and CSV
      • Cash payments – correct UNKNOWN label and printed reports
  • Time clock management
    • Cash out – when clock out feature is off, do not call time clock
    • Adjustments issues addressed
    • Print meal voucher – corrected print issue
    • Adjustment reasons – did not populate
    • Honor setting to log in via mag card
  • Training mode improvements
    • Cancel button when selecting user repaired

Release Date: 9/20/2016 | Live Date: 9/22/2016 | OTA: https://ota.io/gsyptk



What's New in Version 4.0.3

New Features

  • Multi-site support – supports ordering from multiple sites from a single device
  • Seat number functionality – including requiring a seat number, printing and sorting
  • Combo ordering – guests can order a pre-defined combo
  • EMV payment (VX-805)
  • Guest-facing –
    • Web browsing
    • Featured menu categories for speedy ordering
    • Set default gratuity (editable by guest)
    • Set menu item to require staff ordering
  • Free components – configure no-charge components based on quantities
  • Menu item pricing – set item prices by menu in a single view
  • Item prefix – print menu prefix before menu item name

Improvements 

  • Adjustment reasons by site
  • Disable payments by type by site
  • Automatic gratuities – use net or gross check total for calculations
  • Alternate payments allowed by job
  • Labor categories – organize jobs by category
  • Training mode – user in training can only attach to training mode locations; disabled cashout for training mode
  • Adjustment grouping by type – summarize on the app and receipts
  • Area gratuities – enable auto-gratuity by area
  • Taxes by menu – enable/disable specific taxes by menu
  • Disable email receipt
  • Manual System Open/Close – allow manual open/close operation


Bug


  • Redeeming gift cards via swipe on payment screen showed invalid card number error
  • In table service, the user was not returned to the location map after submitting an order
  • Open percent gratuity adjustment always showed 0 instead of configured amount from ECM
  • When multiple sites are configured, the app did not always start up smoothly
  • Split combo - only one item in split would expand to show list of qualifiers in combo
  • When creating a combo and selecting the qualifying items, items did not display quantity badge
  • After adding new devices, multiple devices on a single location were not staying in sync
  • Creating a pre-order caused the app to crash
  • Loading adjustment reasons took too long
  • Advance order scheduled time was not displayed in search controller
  • Checks could not be found and opened for current day via check search
  • Time was 4 hours behind on “Set Pickup Time”
  • Guest could not send themselves an e-mail receipt; button was hidden
  • Incorrect menus were displayed
  • Honor permissions for re-open check and activate comp cards buttons


3.3.19 (Release) Order Entry for iPad

Release Date: 03/24/2016 | Live Date: 04/06/2016 | OTA: https://ota.io/gxndep

Bug

  • [OE-5716] - Add tip amount selector keeps the focus after you press ok.
  • [OE-5819] - Open Edge (PPI) gift cards are giving "Encrypted card data has already been decrypted (Magensa Y097: Y097) error

Improvements 

  • None

New Features

  • None

3.3.18 (Release) Order Entry for iPad

Release Date: 03/03/2016 | Live Date: TBD | OTA: https://ota.io/rjqcgw

Bug

  • [OE-5760] - Fixed issue where paying with Gift Card via swipe would show invalid card number error.

Improvements 

  • None

New Features

  • None

3.3.17 (Release) Order Entry for iPad

Release Date: 2/19/2016 | Live Date: 2/28/2016 10:00pm PT | OTA: https://ota.io/ejyqra

Bug

  • [OE-4543] - Fixed issue where staff member would not become session owner when purchasing gift cards
  • [OE-4868] - Fixed crash caused when using the on screen check in order screen.
  • [OE-4973] - Fixed issue where VX805 manual entry would time out too quickly.
  • [OE-5172] - Fixed issue where a session lock was removed while a staff member is still tendering payment.
  • [OE-5412] - Internal - Tax exempt calculations were using object properties that are being deprecated.
  • [OE-5491] - Fixed issue where the guests "Favorites" screen does not display all guest favorites correctly.
  • [OE-5597] - Fixed issue where adjustments to order items did not reflect on a second attached app - service update required.
  • [OE-5627] - Fixed issue where entering tip would remove manually entered gift card number
  • [OE-5630] - Fixed issue where session owner is sometimes cleared when setting new owner.
  • [OE-5634] - Fixed issue where finalizing with an offline CC authorization would lock the app with a SWOD.
  • [OE-5640] - Fixed issue where the UI would not update after creating a new Guest Account
  • [OE-5651] - When logging in to "My Account" the mask does not cover entire background
  • [OE-5656] - Fixed issue where a check discount is not removed from an item when the item leaves a discounted check (service update required)
  • [OE-5658] - Fixed issue where "Load Pre-Order" is still visible in the GuestUI even though it's disabled in ECM.
  • [OE-5661] - Fixed crash caused when creating a combo and selecting qualifiers.
  • [OE-5668] - Fixed crash caused when creating a combo and selecting qualifiers (from left side of screen).
  • [OE-5669] - Fixed crash caused when editing checks and selecting an item.
  • [OE-5670] - Fixed crash caused when using the on screen check in order screen (part 2)

Improvement

  • [OE-5645] - Allow user to search for checks up to 6 months in the past.

New Features

  • None

3.3.16 (Release) Order Entry for iPad

Release Date: 02/01/2016 | Live Date: 02/08/2016 | OTA: https://ota.io/mqxrzg

Bugs

  • [OE-5413] - Fixed crash when changing session owner
  • [OE-5493] - Timeout on requests will cause spamming of getPartyInfo

  • [OE-5403] - Fix issue where user cannot edit currency values for UAE
  • [OE-5421] - Fixed crash when trying to adjust an empty gift card

Improvements 

  • None

New Features

  • None

3.3.16 (Release) Order Entry for iPad

Release Date: TBD | Live Date: TBD | OTA: TBD

Bugs

  • [OE-5413] - App crashes when changing session owner after Start Tab Check is moved to a different table.
  • [OE-5493] - Timeout on requests will cause spamming of getPartyInfo

3.3.15 (Release) Order Entry for iPad

Release Date: 01/08/2015 | Live Date: TBD | OTA: https://ota.io/nuusfr

Bugs

  • [OE-5446] - Fixed issue where managers could not search checks for previous business days
  • [OE-5460] - Validate check balance against server when creating payments

Improvements 

  • None

New Features

  • None

3.3.14 (Release) Order Entry for iPad

Release Date: 12/15/2015 | Live Date: TBD | OTA: https://ota.io/djtjrc

Bugs

  • [OE-4999] - Fixed issue where Swiped Gift Cards would cause error: Gift Card Account Payment Option is not of type Gift Card
  • [OE-5131] - Fixed issue where refund checks would not include gratuity

  • [OE-5322] - Fixed issue where menu manager screen would show empty menus

3.3.13 (Release) Order Entry for iPad

Release Date: 11/23/2015 | Live Date: TBD | OTA: https://ota.io/ynfmgr

Bugs

  • [OE-5186] When customer is associated to the order, only associate that customer to the first check that is created

Improvements 

  • [OE-5080] Validate check balance against server when creating payments

New Features

  • None

3.3.12 (Release) Order Entry for iPad

Release Date: 11/12/2015 | Live Date: TBD | OTA: https://ota.io/wtodll

Bugs

  • None

Improvements 

  • [OE-4822] HTTP format not supported by default in iOS 9

  • [OE-4823] "Jump to" popover on adjustments/edit checks screen is not honoring sizing logic

  • [OE-4824] Server Time label on check search screen is truncated

  • [OE-4825] Fixed issue where device pin field is cut off by the iOS keyboard

  • [OE-4827] Fixed deprecations and warnings from iOS 9

  • [OE-4834] Memo popover presentation was not animated. Fixed report labels

New Features

  • None
3.3.11 (Release) Order Entry for iPad
Release Date: 10/23/2015 | Live Date: 11/9/2015
Bugs
  • [OE-4988] - Fixes issue with applying refunds from the 'Adjustments' view
  • [OE-4978] - Fixes issue with applying 'Tax Exempt' adjustments from the 'Adjustments' view
Improvements 
  • None
New Features
  • None

3.3.10 (Release) Order Entry for iPad

Release Date: 10/06/2015 | Live Date: – | OTA: https://ota.io/tidxqg

Bug

  • [OE-4877] - Fixed issue with cancel payment error being shown on combos.

Improvement 

  • None

New Feature

  • None

3.3.9 (Release) Order Entry for iPad

Release Date: 10/02/2015 | Live Date: – | OTA: https://ota.io/yfmhjc

Bug

  • [OE-4839] - Fixed issues with incorrect payment amount display after first visiting the payment screen.
    • Payment amount was not updating when new items were added to the check.
    • Payment amount was not updating when adding a combo item.

Improvement 

  • None

New Feature

  • None

3.3.8 (Release) Order Entry for iPad

Release Date: 09/18/2015 | Live Date: 09/29/2015 – | OTA: https://ota.io/gxadeg

Bug

  • [OE-4760] - Adding value to Comp card results in "Cannot add 0" error
  • [OE-4762] - Fixed issue where swiping loyalty card would not associate customer to check
  • [OE-4763] - Order item refill prices were not respected when modifying
    • When modifying a refill, item components prices were added on top of the refill item, increasing price
  • [OE-4773] - Re-added pricing override discount branch to fix broken logic
    • Items with a price override were not being honored
  • [OE-4717] - Employee with cashier-level permissions is allowed to take over a session at a table assigned to another employee
  • [OE-4656] - Payment amount wouldn't update when with new orders added
  • [OE-4719] - Fixes null email crash when opening check
    • When opening a check that was created from an online order, occasionally the client would crash if there was an empty (null) customer email.
  • [OE-4618] - HockeyApp crash logs not being sent from release client

Improvement 

  • None

New Feature

  • None

3.3.9 (Release) Order Entry for iPad

Release Date: 10/01/2015 | Live Date: – | OTA: https://ota.io/nezage

Bug

  • [OE-4839] - Fixed issues where unpaid payment amount was not updating when new items were added to the check, after first visiting the payment screen.

Improvement 

  • None

New Feature

  • None
3.3.8 (Release) Order Entry for iPad
Release Date: 09/18/2015 | Live Date: – | OTA: https://ota.io/gxadeg
Bug
  • [OE-4760] - Adding value to Comp card results in "Cannot add 0" error
  • [OE-4762] - Fixed issue where swiping loyalty card would not associate customer to check
  • [OE-4763] - Order item refill prices were not respected when modifying
    • When modifying a refill, item components prices were added on top of the refill item, increasing price
  • [OE-4773] - Re-added pricing override discount branch to fix broken logic 
    • Items with a price override were not being honored
  • [OE-4717] - Employee with cashier-level permissions is allowed to take over a session at a table assigned to another employee
  • [OE-4656] - Payment amount wouldn't update when with new orders added
  • [OE-4719] - Fixes null email crash when opening check
    • When opening a check that was created from an online order, occasionally the client would crash if there was an empty (null) customer email.
  • [OE-4618] - HockeyApp crash logs not being sent from release client
...
  • [OE-3850] - When adding tip, CC creates duplicate transactions w/error message
    • Prevents the user from tapping 'Finalize' repeatedly on slow slower networks
  • [OE-4512] - Credit Cards are causing random duplicate transactions
    • When the network connection is slow, pressing 'Finalize' repeatedly in the payment screen can cause multiple credit card authorizations to be sent to the server.
  • [OE-4541] - Component Options popup will not disappear when selecting option
    • From the Staff UI Menu Item Customization screen, serving option popup at the component level would not dismiss after selecting an option
  • [OE-4591] - Guest Facing, touching send button takes user to payment.
    • When in Guest Mode, pressing the "Submit Order" button would incorrectly take users to the Payment screen.
  • [OE-4600] - Cannot create combo after splitting checks
    • When there are split checks with combo-able items, sometimes the user was unable to create combos for checks unless all items were moved to original check.
  • [OE-4605] - Fixes issue causing app to detach incorrectly after dismissing payment controller
    • This issue also fixed OE-4545 - Users were seeing "Session Locked" after pressing $ Payment icon.
  • [OE-4607] - Tapping blue man goes to a user even if nobody was attached
    • In the staff UI, after placing an order with no loyalty customer attached, pressing the "Customer" button would display a blank customer details screen
  • [OE-4608] - Revert faster ordering logic that only showed customization screen when menu item was not complete.
    • Always show customization screen when ordering a menu item (Staff UI)
  • [OE-3850] - When adding tip, CC creates duplicate transactions w/error message
    • Prevents the user from tapping 'Finalize' repeatedly on slow slower networks
  • [OE-4512] - Credit Cards are causing random duplicate transactions
    • When the network connection is slow, pressing 'Finalize' repeatedly in the payment screen can cause multiple credit card authorizations to be sent to the server.
  • [OE-4541] - Component Options popup will not disappear when selecting option
    • From the Staff UI Menu Item Customization screen, serving option popup at the component level would not dismiss after selecting an option
  • [OE-4591] - Guest Facing, touching send button takes user to payment.
    • When in Guest Mode, pressing the "Submit Order" button would incorrectly take users to the Payment screen.
  • [OE-4600] - Cannot create combo after splitting checks
    • When there are split checks with combo-able items, sometimes the user was unable to create combos for checks unless all items were moved to original check.
  • [OE-4605] - Fixes issue causing app to detach incorrectly after dismissing payment controller
    • This issue also fixed OE-4545 - Users were seeing "Session Locked" after pressing $ Payment icon.
  • [OE-4607] - Tapping blue man goes to a user even if nobody was attached
    • In the staff UI, after placing an order with no loyalty customer attached, pressing the "Customer" button would display a blank customer details screen
  • [OE-4608] - Revert faster ordering logic that only showed customization screen when menu item was not complete.
    • Always show customization screen when ordering a menu item (Staff UI)