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Release Notes

May 16, 2018

CONTENTS:

Version Release

Current software release available for NorthStar Order Entry:

DateVersionDescription
May 16, 20184.4.3149

Updates to improve stability and performance and introduces several new 

and improvements.


Intended Audience

Clients utilizing the NorthStar Order Entry point-of-sale software; both server and application.


Customer Support

For technical support and any questions regarding NorthStar and other products that are not addressed within this document:

NorthStar Support Webpage: https://northstarrestaurantpos.com/contact/

Order Entry Support: 866-590-1411

NOTE: If your distributor provides technical support for this product, please contact them for support rather than Custom Business Solutions


1. Introduction

This document provides information about the latest updates for NorthStar for your restaurants point-of-sale system.

To learn more about the NorthStar product:


2. Special Considerations During Upgrade

The NorthStar Server upgrades are scheduled and then deployed via our cloud software to all restaurant locations during the end-of-day process.

It is important that the server at the location meets the proper system requirements while maintaining constant internet connectivity or the server will not receive the proper scheduled upgrade.

Please adhere to the System Requirementss page to make sure that your current system hasn't encountered any changes that could fluctuate, i.e. limited Hard Drive space and firewall allowances.    


3. New Features

  • CC Pre-Auth available -  feature able to use the credit card pre-authorization feature, also known as the cc pre-auth feature, to not hold a customer's credit card and provide a better service to customers.
  • Barcodes no receipts – The ability to print a barcode on the receipt to have other systems read the barcode to efficiently enter sales information into our alternate systems.
  • Start/End dates for Adjustments – Allows for admin to be able to set a start and end date for adjustments (Ex. 20% off lunch for a set time during the week – and isn’t always accessible)
  • Default location keypad instead of Location Manager – Ability to set the location keypad as the default window to display first as opposed to the entire location map after staff logs in
  • RFID capability with NSOE using TAP only with mifare card – Hotelier and restaurateur ability to utilize RFID payment cards on POS to pay for transactions and post to correct folio within Fidelio (PMS) 
  • Guest Payment: Remove suggested grat precentages; manual entry – Option for Guest facing payment screen: Removes the suggested gratuity percentage screen and displays a keypad for manual entry of gratuity.
  • Manager ability to apply adjustment to server’s check while server still logged in – Manager can now swipe their card at the adjustment screen and take control of session to apply adjustment to check and exits adjustment screen to revert it to normal control 
  • Background images for location map – Can upload a 1024x768 image to ECM>Edit Site> Layout and it display as image on location map 
  • Restricted Access to menu items – Ability to set menu items as “controlled items” and only be accessible per by job permission “Manager Access”


4. Improvements

  • Community Table uses screen savers from each concept that is configured
  • Tax Calculation - Round the total tax at check level, not item level
  • Data Consumers would like to import a Credit Card payments "First and Last Name, First 4 and Last 4 digits" of the card number,
  • QSR Priorities Levels
  • Serving Option Category allows Minimum required to exceed Maximum Allowed
  • Disable suggested tip (Custom %, Tip 10%, Tip 15% and Tip 20%) after adding a new tip
  • Closed Checks request does not return all data
  • Admin can set Start/End Dates for Menu Items to make them available for ordering.
  • As an admin I can set Start/End Dates for Components to make them available for ordering.
  • As a Guest Facing Improvement - I want to see all the component categories to be collapsed by default so I can see what I have to work with from my first view
  • Search - As a staff member I want to be able to use a search function to find the item I am looking for
  • QSR will display seat number so staff can deliver food to the correct seat.
  • Show alphanumeric location names on Location map
  • Payroll report (app): Allow labor reporting to report in 1-week window instead of the current 2-week window (MD)
  • Enable PLU button for faster data entry
  • Staff Login - Staff can switch between Swipe mode and MiFare/RFID mode
  • Staff can access login keypad using gesture from Guest UI
  • Guest UI Should Say "Tap" instead of "Swipe" when the ID Tech is in MiFare mode.
  • Guest Facing: Set a different language in ECM; English language is still displayed on the app
  • Update Firmware for IDTech Mag Reader, How do we identify what firmware is installed.


5. Fixes

  • [OE-6783] - Change "Suggested tip" to "Suggested Gratuity" - Guest facing
  • [OE-6883] - Auto-Gratuity and Total CC Amount display incorrect number on Guest CC Slip
  • [OE-7255] - Add Checks: Payment button in Add Checks doesn't account for gratuity adjustment in presenting automatic cash amount; payment returns error "Balance still exists"
  • [OE-7525] - Unable to merge the check when Payment is tapped
  • [OE-7593] - 2 iPads synchronization – 2nd iPad was detach from the table and locks on the Location Map when the 1st iPad is on the Payment Screen
  • [OE-7649] - Applying discount adjustment (Calculate tax after discount is applied) before Submit Order - Check screen displays the tax based on the original amount instead of the discounted price
  • [OE-7764] - Suggested Gratuity is including tax and gratuity in its calculation
  • [OE-7891] - Masked PAN number does not display immediately for credit card payments (swipe and EMV transactions) using Vx805 terminal
  • [OE-8028] - Error message displayed on general refund during tip adjustment and (i) icon is displayed
  • [OE-8044] - Discount is not applied to a combo prevailing/reduced discount item and displays -0% discount in adjustment screen
  • [OE-8049] - General Refund/GC Cashout - Amounts refunded should be shown and labeled on receipt as "Change due"
  • [OE-8462] - Translation - My Account: First and Last name placeholder is not translated if the existing data is removed
  • [OE-8526] - Payment screen - Typo: Use "Log out" instead of "Logout"
  • [OE-8757] - Tax calculation rounding rule not honored, resulting in .01 balance due on check on payment
  • [OE-9016] - Menu item options menu: Change "Turn on multi-select" to "Enable multi-select"
  • [OE-9401] - Bluetooth alert message: Fix incorrect capitalization in message
  • [OE-9415] - Kiosk - Split Check: Displays "Cannot Rename Check" on payment
  • [OE-9418] - (APP) Advance Order: Save button on Set Date & Time looks disabled (iOS11)
  • [OE-9747] - Gift card - Card inquiry - Automatically print chit showing available balance on gift card (MD)
  • [OE-9956] - Cannot scan misc. item sales items
  • [OE-10026] - Scanner does not work after iPad screen locks
  • [OE-10123] - Kiosk/Guest-facing - Cannot apply signature on credit card signature window for guest payments
  • [OE-10163] - OE App - Unable to log in when the application is updated to the latest version (4553)
  • [OE-10180] - Disabled components previously flagged as available for item(s) are still available
  • [OE-10219] - Guest Facing/Kiosk: Tip is required when paying via PAX and VERIFONE using External Card Reader
  • [OE-10237] - iPad: Update splash screen shows on iPads when a deploy has not been sent to the site.
  • [OE-10278] - Send combo order item to kitchen, then tap item to expand; application crashes
  • [OE-10303] - Payment: When Alternate Payment is disabled in ECM, the button should be grayed out on the app (consistent with disabling other payment options); instead the Alternate Payment button is removed (worked previously)
  • [OE-10473] - Location Map: "Action required, Layout name already exist" is displayed when changing a background on the layout or entering a unique layout name
  • [OE-10481] - Location Map: Casing is not validated on layout name field; able to add duplicate layout name
  • [OE-10501] - Adjustments: Manager's swipe over - After manager completes refund, Manager becomes the session owner on the current and succeeding sessions on the table; should have released to server after adjustment
  • [OE-10504] - Payment: Receive "Card Reader Error - no error file found" when using RFID card (NCL)
  • [OE-10548] - PLU: Order PLU/barcode entry; input valid PLU/barcode number results to menu item that has a lower order is displayed in check panel instead of a menu item that has a higher order
  • [OE-10561] - Search button - Menu item with no default components does not directs to the customization screen
  • [OE-10573] - Attach to a table via location keypad causes the app to crash; Default to location keypad on login is flagged on in ECM (iOS 9 and iOS10)
  • [OE-10696] - Pricing override not honored: The menu item THAI RUM (this is affecting multiple items) is not picking up the pricing override to adjust price using Cost Pricing Menu for area 800. Price remains the same.
  • [OE-10789] - Guest Facing: Disable multiple language on ECM, default language is not displayed


6. Related Documentation

All NorthStar Order Entry documentation and how-to guides are located in the links below:








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