(NOTE: If this is a reinstall, you will need to uninstall all instances of Northstar Order Entry, Northstar Listener, Northstar Reporting, Northstar Setup files within Programs> Add/Remove programs before attempting this install)
- Before installation, please make sure the site's OE Box fulfills the System Requirements and has the allowances from their firewalls -> System Requirements
- Also before installing, please make sure there is a valid Payment Processor ID token (or set Credit Card Processor to NONE for 4.0 version and above - make sure all processor info is correct) in their ECM Payment Tab setup. The Order Entry service will not start if this is empty or incorrect in version 3.3.
- Go to: Installation Media - This will usually have the latest or most current version of Order Entry installer data. Contact Application Support for the installer.
- Copy the NorthStar.OrderEntry.NewInstall program to the site's OE Box
- This is the installation screen. All of this information will auto fill EXCEPT for the Site ID. You will need to attain the SiteID from the ECM login of that site. Once the SiteID has been confirmed, press Begin Install.
If successful, the final screen will show this and say COMPLETED.
IF THE INSTALLATION FAILS
- Go to START > Run
- In Run, type "%TEMP%" > then sort by Date Modified
- This will open the TEMP Folder and will have the Error Logs that say: NorthStar_Order_Entry_######
- Copy all the most current log files and send them to Application Support.
Finally, run a FULL DEPLOY to the site via ECM.