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(NOTE: If

Info
If this is a reinstall

, you will need to uninstall

:

You must first go to Programs > Add/Remove Programs and remove all instances of

Northstar

:

, Northstar Listener, Northstar Reporting, Northstar Setup files within Programs> Add/Remove programs before attempting this install)

These must be removed before attempting an install.

Installation Process

Before installation, please make sure the site's OE Box fulfills the System Requirements and has the allowances from their firewalls -> NorthStar Order Entry System Requirements
Also before installing, please make sure there is a valid Payment Processor ID token (or set Credit Card Processor to NONE for 4.0 version and above - make sure all processor info is correct) in their ECM Payment Tab setup. The Order Entry service will not start if this is empty or incorrect in version 3.3.
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Go to: Installation Media - This will usually have the latest or most current version of Order Entry installer data. Contact Application Support for the installer. All latest Order Entry installers will be provided by the NorthStar Order Entry Version Control Administrator.
The installer is called: NorthStar.OrderEntry.NewInstall.exe
Copy the NorthStar.OrderEntry.NewInstall program to the site's OE BoxOrder Entry Server PC
Run the program as an Administrator
This is the installation screen. All of this information will auto fill EXCEPT for the Site ID. You will need to attain the SiteID from the ECM login of that site. Once the SiteID has been confirmed, press Begin Install.
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If successful, the final screen will show this and say COMPLETED.
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Run a FULL DEPLOY to the site via ECM.

Note

Go to START > Run
In Run, type "%TEMP%" > then sort by Date Modified
This will open the TEMP Folder and will have the Error Logs that say: NorthStar_Order_Entry_######
Copy all the most current log files and send them to Application Support.