Versions Compared

Old Version 11

changes.mady.by.user Rose Eliff (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Alger Alama

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


(NOTE: If
Info

If this is a reinstall

, you will need to uninstall

: 

You must first go to Programs > Add/Remove Programs and remove all instances of

Northstar

: 

  • NorthStar Order Entry
, Northstar Listener, Northstar Reporting, Northstar Setup files within Programs> Add/Remove programs before attempting this install)
  • NorthStar Listener
  • NorthStar Reporting
  • NorthStar setup files

These must be removed before attempting an install. 



Installation Process

  • Before installation, please make sure the site's OE Box fulfills the System Requirements and has the allowances from their firewalls -> NorthStar Order Entry System Requirements
  • Also before installing, please make sure there is a valid Payment Processor ID token (or set Credit Card Processor to NONE for 4.0 version and above - make sure all processor info is correct) in their ECM Payment Tab setup. The Order Entry service will not start if this is empty or incorrect in version 3.3.
    Image Removed
              Image Added
     
  • Go to: Installation Media  - This will usually have the latest or most current version of Order Entry installer data. Contact Application Support for the installer. All latest Order Entry installers will be provided by the NorthStar Order Entry Version Control Administrator.
    • The installer is called: NorthStar.OrderEntry.NewInstall.exe
  • Copy the NorthStar.OrderEntry.NewInstall program to the site's OE BoxOrder Entry Server PC
  • Run the program as an Administrator
  • This is the installation screen. All of this information will auto fill EXCEPT for the Site ID. You will need to attain the SiteID from the ECM login of that site. Once the SiteID has been confirmed, press Begin Install. 
    Image Removed
    Image Removed
              Image Added

              Image Added
  • If successful, the final screen will show this and say COMPLETED.

    • Image Removed


  •           Image Added

  • Run a FULL DEPLOY to the site via ECM.


Note

IF THE INSTALLATION FAILS - NorthStar Order Entry - Installation Log File names

  • Go to START > Run
  • In Run, type "%TEMP%" > then sort by Date Modified
  • This will open the TEMP Folder and will have the Error Logs that say: NorthStar_Order_Entry_######
  • Copy all the most current log files and send them to Application Support
.  Finally, run a FULL DEPLOY to the site via ECM
  • .
  •