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changes.mady.by.user Rose Eliff

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Info

If this is a reinstall: 

You must first go to Programs > Add/Remove Programs and remove all instances of: 

  • NorthStar Order Entry
  • NorthStar Listener
  • NorthStar Reporting
  • NorthStar setup files

These must be removed before attempting an install. 



Installation Process

  • Before installation, please make sure the site's OE Box fulfills the System Requirements and has the allowances from their firewalls -> NorthStar Order Entry System Requirements
  • Also before installing, please make sure there is a valid Payment Processor ID tokenin their ECM Payment Tab setup. The Order Entry service will not start if this is empty or incorrect.

              
     
  • All latest Order Entry installers will be provided by the NorthStar Order Entry Version Control Administrator.
    • The installer is called: NorthStar.OrderEntry.NewInstall.exe
  • Copy the NorthStar.OrderEntry.NewInstall program to the site's Order Entry Server PC
  • Run the program as an Administrator
  • This is the installation screen. All of this information will auto fill EXCEPT for the Site ID. You will need to attain the SiteID from the ECM login of that site. Once the SiteID has been confirmed, press Begin Install. 

              

              
  • If successful, the final screen will show this and say COMPLETED.

              

  • Run a FULL DEPLOY to the site via ECM.


Note

IF THE INSTALLATION FAILS

  • Go to START > Run
  • In Run, type "%TEMP%" > then sort by Date Modified
  • This will open the TEMP Folder and will have the Error Logs that say: NorthStar_Order_Entry_######
  • Copy all the most current log files and send them to Application Support.  



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