Summary
In guest-facing mode, the guest can tap Need Something? to access either the Convenience Center or to call a server for assistance, depending on the site's configuration.
- The Convenience Center provides quick, easy-to-find functions that the user can access without the assistance of staff.
- Call a server immediately sends a request to the server
Configuration - Convenience Center
Menu items can be configured to be ordered from the Convenience Center's Quick Orders feature.
- Categories: Add a convenience center category
- Menu items: Select the convenience center category to be applied to menu items that will be available for quick orders
- Site: Select Display Convenience Center in Guest Facing
Add Convenience Center Category
To display items for quick ordering in the convenience center, create a convenience center category and add menu items to the category.
- Go to Categories > Convenience Center Categories
- Click Add Category to add a Convenience Center Category or edit (pencil icon) an existing category
- Enter Name and Description
- Select Active
- Click Save to save changes or Cancel to discard changes
Select convenience center category for menu items
- Edit menu item
- Select the convenience center category to be applied to the menu item
- Save and deploy changes
Site
- In ECM, go to Sites > Guest Facing
- Under Need Something Button, select Display Convenience Center
- Click Save
Convenience Center Operation
- Tap Need Something? from the home bar in guest-facing mode
- The pop-up will display quick, easy-to-find functions that the user can access without the assistance of staff:
- Call my server
- Check gift card balance
- Quick Orders - These are the items added to the convenience center categories in ECM
- Refills and Reorders - Previous orders that can be refilled or reordered can be displayed here
- Place my order - Tap to submit order
Configuration - Call a server immediately
- On the Guest Facing tab, under Need Something Button, select Call a server immediately
- Save and deploy changes
Operation
- Tap Need Something?
- A pop-up message advises that the request for assistance has been sent to the server
- A chit also prints to notify the server
Related articles
Add/Edit a Convenience Center CategoryIf the "Need Something?" button is selected from the Home Bar the customer will be presented with the convenience center popup. Here a customer may call their server, check their gift card balance, order convenience center items (configured in ECM), and select refills and reorders.
